Julie Emmert
Orange Park
Summary
Dedicated Customer Service Representative with expertise in policy explanation and billing management. Proven ability to educate clients and resolve complaints effectively, ensuring high levels of customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bob Brooks Insurance
Jacksonville
10.2010 - 04.2026
- Assisted clients with policy inquiries and coverage explanations.
- Managed customer accounts and updated information accurately.
- Educated clients on insurance products and services available.
- Documented customer interactions in compliance with company standards.
- Handled billing questions and payment processing for policies.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Orange Park High School
Orange Park, FL05-1994
Skills
- Policy explanation
- Billing management
- Customer documentation
- Account updating
- Insurance education
- Customer relationship management
Certification
- Florida 4-40 Customer Representative License
Timeline
Customer Service Representative
Bob Brooks Insurance
10.2010 - 04.2026
High School Diploma -
Orange Park High School