Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brian Morataya

Pine Hills

Summary

Proactive customer service professional with a focus on teamwork and problem-solving. Skilled in maintaining detailed records and explaining policies, driving service quality improvements that enhance customer experiences and foster collaboration among team members.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

SunPass
Orlando
06.2022 - 04.2023
  • Explained services, policies, and payment options, enhancing customer understanding
  • Recorded customer interactions in internal systems to support service continuity
  • Collaborated with team members and supervisors, contributing to improved service quality

Education

High School Diploma -

Heritage Prepatory School
Orlando, FL
05-2022

Skills

  • Customer service
  • Conflict resolution
  • Policy explanation
  • Team collaboration
  • Quality improvement
  • Record management

Languages

English
Full Professional
Spanish
Professional

Timeline

Customer Service Representative

SunPass
06.2022 - 04.2023

High School Diploma -

Heritage Prepatory School
Brian Morataya