Sarah Welch
Jacksonville
Summary
Results-driven professional with extensive experience in customer service across various industries. Skilled in effective communication, problem-solving, and educating customers on product offerings. Committed to enhancing client experiences and fostering strong relationships.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Alfa Insurance
Hoover
09.2014 - 04.2016
- Assisted customers with inquiries about insurance products and services.
- Processed claims and coordinated with relevant departments for resolution.
- Maintained accurate records of customer interactions and transactions.
- Guided customers through policy options based on their needs.
- Resolved customer complaints effectively to ensure satisfaction.
- Educated clients on policy details and coverage benefits clearly.
- Utilized company software to manage customer accounts and updates.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Childcare Provider
La Petite Academy Inc.
Hoover
12.2013 - 05.2014
- Supervised children during activities and ensured a safe environment.
- Planned and implemented educational activities for child development.
- Maintained cleanliness and organization of classroom and play areas.
- Communicated effectively with parents regarding children's progress and needs.
- Assisted in feeding, diapering, and personal care of infants and toddlers.
- Documented children's daily activities and milestones for parent updates.
Sales Associate
Belk Department Store
Hoover
01.2012 - 11.2013
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to enhance customer experience.
- Maintained store cleanliness and organization throughout the day.
- Collaborated with team members to achieve sales goals.
- Provided product knowledge to customers for informed purchasing decisions.
- Handled returns and exchanges according to store policies.
Server
Outback Steakhouse
Montgomery
08.2010 - 11.2011
- Provided exceptional customer service in a fast-paced dining environment.
- Accurately took and relayed food orders to kitchen staff.
- Maintained cleanliness and organization of dining and service areas.
- Handled customer inquiries and resolved issues efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
Host/Server
Zyng Asian Grill
Hoover
06.2005 - 08.2008
- Greeted guests warmly and guided them to their tables.
- Managed waitlists efficiently using reservation software.
- Communicated daily specials and menu items to patrons.
- Assisted in training new hosts on procedures and customer service skills.
- Handled customer inquiries and resolved minor issues promptly.
- Maintained a clean and organized front-of-house area at all times.
- Provided excellent customer service by anticipating customer needs.
Education
Bachelor of Science - Early Childhood Special Education
University of Alabama At Birmingham
Birmingham, Alabama, AL12-2009
High School Diploma -
Spain Park High School
Hoover, AL05-2005
Skills
- Customer support
- Effective communication
- Attention to detail
- Policy explanation
- Account management
- Software utilization
- Customer relationship management
Timeline
Customer Service Representative
Alfa Insurance
09.2014 - 04.2016
Childcare Provider
La Petite Academy Inc.
12.2013 - 05.2014
Sales Associate
Belk Department Store
01.2012 - 11.2013
Server
Outback Steakhouse
08.2010 - 11.2011
Host/Server
Zyng Asian Grill
06.2005 - 08.2008
Bachelor of Science - Early Childhood Special Education
University of Alabama At Birmingham
High School Diploma -
Spain Park High School