Morgan Judge
New York,NY
Summary
Veterinary professional with over five years of experience in both shelter and clinic environments. Passionate about ongoing education and skill enhancement, consistently pursuing new learning opportunities. Strong focus on client education and relationship building, enhancing client satisfaction, care outcomes, and trust. Deep respect for animals and dedication to providing high-quality care in all interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Heart Of Brooklyn Veterinary Hospital
Brooklyn, NY
09.2024 - Current
- Assist veterinarians with examinations and treatments of various animals.
- Maintain cleanliness and organization of examination rooms and surgical areas.
- Manage patient records, ensuring accurate documentation of all treatment provided to animals including medical history files and vaccination certificates.
- Prepare surgical instruments and equipment for veterinary procedures efficiently.
- Gather specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrain animals during examination or treatment procedures using fear-free, appropriate techniques according to species, size, and temperament.
- Administer vaccinations, medications and treatments as prescribed by the veterinarian.
- Obtain and monitor vital signs of hospitalized animals, including temperature, pulse rate, respiration rate, and CRT.
- Prepare laboratory slides for microscopic examinations.
- Support euthanasia procedures and disposal following regulations and owner preferences.
- Interpret lab results for Heartworm testing and parasite screening.
- Educate clients on pet health care topics, enhancing understanding of nutrition, parasite control, vaccinations, dental hygiene, behavior modification, and preventative measures.
- Determine appropriate dosage of medication based on weight calculations using veterinary scales.
- Operate X-ray equipment to capture high-quality images for diagnostic purposes.
- Transcribe patient encounters and physician notes during examinations.
Customer Service Representative
Heart Of Brooklyn Veterinary Hospital
Brooklyn, NY
03.2025 - Current
- Coordinated client communications to ensure clarity on treatment plans and services.
- Cultivated strong customer relationships through personalized assistance and proactive support.
- Processed payments and managed billing inquiries with precision and efficiency.
- Assisted clients in scheduling appointments and managing pet healthcare needs to optimize service delivery.
- Maintained comprehensive records of customer interactions, transactions, and feedback.
- Executed administrative tasks, including filing paperwork, updating databases, and generating reports.
- Utilized veterinary management software to ensure accuracy of patient records.
Pet Sitter
Self-Employed
, NY
01.2019 - Current
- Managed feeding schedules, exersize routines, medication administration and daily enrichment for pets.
- Communicated with pet owners about their pets' well-being and behavior.
Animal Care Manager
The Humane Society of Westchester
06.2022 - 11.2023
- Conducted daily rounds to monitor animal health and welfare.
- Administered medications per veterinarian directives during morning and evening shifts.
- Logged and maintained accurate records of all treatment(s) provided to animals.
- Collaborated with veterinary team to ensure optimal care for all animals.
- Monitored vaccine and test statuses, updating records per veterinarian instructions.
- Applied gentle handling techniques to promote animal comfort and minimize stress, adhering to LIMA and fear-free standards.
- Tracked inventory levels and ordered necessary supplies to maintain optimal care standards.
Adoptions Counselor
The Humane Society of Westchester
01.2021 - 11.2023
- Screened & interviewed adoption applicants, conducted adoption appointments ensuring each adoptee finds the best match, prepared the final adoption contract package
- Streamlined adoption appointment schedule, increasing capacity from 4 to 6 appointments per day
- Served as an animal control officer, providing assistance for stray or injured animals during business hours and overnight for 20 different towns and cities in Westchester.
- Educated public on TNR benefits through demonstrations, coordinated connections with volunteer trappers and trap rentals
- Personally trapped over 100 stray cats and kittens
Education
Veterinary Technician Program -
Penn Foster
03-2026
Bachelor's Degree - Business Administration, Marketing, Psychology
Fordham University
Skills
- Handling & Restraint
- Vital Signs Acquisition
- Laboratory specimen collection
- Medication Administration
- Medical Logging and record management
- Microsoft Office
- Client/Public Education
- Customer Service
- Inventory management
- Attention to detail
- Team collaboration
- Veterinary terminology
- Euthanasia assistance
- Proficient in DaySmart Vet, VetRec, CoVet
- Vaccine administration
- Venipuncture and phlebotomy
- Microchip administration
- Fluid therapy
- Ear cleaning
- Nail trimming
- Fluorescein Stain Test
- Schirmer Tear Test
Certification
- Licensed Wildlife Rehabilitator, NYS DEC
- CPR - Basic & Advanced Life Support, currently enrolled, American College of Veterinary Emergency & Critical Care
Timeline
Customer Service Representative
Heart Of Brooklyn Veterinary Hospital
03.2025 - Current
Veterinary Assistant
Heart Of Brooklyn Veterinary Hospital
09.2024 - Current
Animal Care Manager
The Humane Society of Westchester
06.2022 - 11.2023
Adoptions Counselor
The Humane Society of Westchester
01.2021 - 11.2023
Pet Sitter
Self-Employed
01.2019 - Current
Veterinary Technician Program -
Penn Foster
Bachelor's Degree - Business Administration, Marketing, Psychology
Fordham University