Morgan Kazee
Conneaut
Summary
Computer Science graduate with a 4.0 GPA and strong foundation in IT support, software development, and systems fundamentals. Experienced in technical troubleshooting, hardware support, customer service, and full-stack development. Proven ability to manage responsibility, work in fast-paced environments, and deliver reliable technical solutions.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Walmart Inc.
07.2011 - 09.2012
- Managed front-end operations, staff oversight, and high-security cash handling
- Trained and supervised employees; resolved customer issues while enforcing company policy
- Performed self-checkout troubleshooting and basic system maintenance
Electronics Sales Associate
Walmart
02.2010 - 07.2011
- Completed 150+ technical product training modules covering computers, Windows OS, TVs, and gaming systems
- Assisted customers with product selection, troubleshooting, and returns verification
Overnight Associate / Front End Cashier
Walmart
03.2008 - 08.2009
- Stocked merchandise, processed returns, and supported inventory operations
- Assisted with cart retrieval, freight unloading, zoning, cleaning, and maintenance
Telephone Representative
Lester's Telemarketing
10.2004 - 03.2008
- Conducted outbound customer contact for sales, surveys, and donation requests
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH03-2026
Associate of Science - Computer Information Technology
Indiana Wesleyan University
Marion, IN10-2023
High School Diploma -
Greenup County
Greenup, KY01-2003
Skills
- General IT: Technical troubleshooting, Windows & Linux (Ubuntu), hardware replacement and repair, PC building and upgrades, Microsoft Office Suite, TCP/IP fundamentals, cybersecurity fundamentals, SQL, system configuration, software installation, documentation, Agile/Scrum
- Software Development: Python, C, Java, TensorFlow, Keras, Nodejs, Express, Angular, OpenGL, MongoDB, SQL, GitHub, Visual Studio, PyCharm, Eclipse, DrJava
- Customer Service: Customer conflict resolution & de-escalation, employee training & onboarding, clear customer communication
Accomplishments
- President's List (4×)
- Honor Roll (12×)
- Academic Merit Recognition
- Front-End Associate of the Month, Walmart (November 2008)
Timeline
Customer Service Manager
Walmart Inc.
07.2011 - 09.2012
Electronics Sales Associate
Walmart
02.2010 - 07.2011
Overnight Associate / Front End Cashier
Walmart
03.2008 - 08.2009
Telephone Representative
Lester's Telemarketing
10.2004 - 03.2008
Bachelor of Science - Computer Science
Southern New Hampshire University
Associate of Science - Computer Information Technology
Indiana Wesleyan University
High School Diploma -
Greenup County