MORGAN KENNEY
Ogden,Utah
Summary
Dedicated YMCA leader successful at handling membership satisfaction, staff management and operational oversight to balance member needs, financial means and compliance standards. Driven to implement high-quality programs that safely enrich campers and provide Y families with trusted childcare. Methodical, industrious and personable with strong attention to detail and top strengths in program management, team leadership and conflict resolution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
EVENT STAFF/BARTENDER
OGDEN GOLF AND COUNTRY CLUB
11.2023 - Current
- Executed set up and take down of events, serving up to 300 members.
- Processed payments accurately and efficiently with POS system.
- Developed good working relationships with fellow employees through effective communication.
CAMP DIRECTOR
YMCA OF NORTHERN UTAH
02.2021 - 10.2022
- Developed and implemented camp-wide policies and procedures to ensure the safety of all campers, staff, and visitors. (60 staff, 140 different campers each week)
- Supervised staff performance evaluations in order to recognize outstanding employees who went above and beyond expectations.
- Recruited and trained staff members in areas such as first aid and CPR certification, risk management, customer service standards.
- Promoted a positive work environment and staff motivation through effective communication and supportive team-building activities.
OFFICE MANAGER/REGISTRAR
YMCA OF NORTHERN UTAH
10.2019 - 01.2021
- Communicated and maintained personal contact with parents or guardians to discuss achievements and behavior concerns.
- Elevated customer satisfaction ratings by promptly resolving parent/camper issues.
- Monitored registrations and payments due from families, and promptly contacted for past due payments.
Education
BACHELOR OF ARTS - University of Utah
Salt Lake City, UTSkills
- Program Development
- Complex Problem-Solving
- Team Training and Development
- Supervision and Leadership
- Outstanding customer service
- Conflict Resolution
- Critical Thinking
- Performance Improvement
- Organizational ability
Certification
- Microsoft Office Suite
- Campsite
- HappyFox
- ActiveNet
References
References available upon request.
Timeline
EVENT STAFF/BARTENDER
OGDEN GOLF AND COUNTRY CLUB
11.2023 - Current
CAMP DIRECTOR
YMCA OF NORTHERN UTAH
02.2021 - 10.2022
OFFICE MANAGER/REGISTRAR
YMCA OF NORTHERN UTAH
10.2019 - 01.2021
BACHELOR OF ARTS - University of Utah
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