Morgan Knight
Bel Air
Summary
Dynamic leader and adept problem-solver, skilled in motivating teams and driving organizational success. Demonstrated proficiency in supervisory roles, proficient at fostering teamwork and delivering exceptional customer service. Known for rapidly implementing positive changes to enhance company performance. Committed to maximizing employee engagement and productivity through effective training, monitoring, and morale-building strategies.
Overview
8
8
years of professional experience
Work History
Practice Manager of Operations
Inner Harbor Dental Associates
Baltimore, MD
08.2024 - Current
- Managed staff performance, providing training and mentorship to improve team productivity.
- Developed strategic initiatives to enhance patient experience and satisfaction levels.
- Coordinated with dental professionals to align practice goals with operational capabilities.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Championed change management efforts during periods of organizational growth or restructuring, ensuring a smooth transition for all stakeholders.
- Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
Business Administrator
Family Dental of Bel Air
Bel Air, MD
04.2023 - 08.2024
- Converted business priorities into actionable steps.
- Revised plans as needed to meet changing goals and requirements.
- Kept track of executive and site schedules to coordinate meetings and corporate events.
- Used measurements, analysis, and process alternatives to arrive at best practices.
Manager
Earth, Wood & Fire
Fallston, MD
03.2018 - 04.2023
- Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
- Created and managed schedules to ensure that required areas were covered and that customer service demands were met.
- Showed employees how to use new products, procedures, and techniques.
Education
Associate of Arts - Early Childhood Education
Harford Community College
Bel Air, MD01-2012
Skills
- Project Management Professional
- Financial Management
- Quality Improvement
- Interpersonal Communication
- Regulatory Compliance
- Strategic Planning
Accomplishments
Completed Bell Leadership Achievement: Level 1
Timeline
Practice Manager of Operations
Inner Harbor Dental Associates
08.2024 - Current
Business Administrator
Family Dental of Bel Air
04.2023 - 08.2024
Manager
Earth, Wood & Fire
03.2018 - 04.2023
Associate of Arts - Early Childhood Education
Harford Community College