Morgan Lambert
Troy,NY
Summary
Highly competent Receptionist with experience in managing front office operations. Strengths lie in strong organizational skills, ability to multitask, productive and efficient task completion. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences. Excels in creating warm and welcoming environment for all who enter space.
Overview
7
7
years of professional experience
Work History
Senior Bartender
Wolff's Biergarten
Albany, NY
02.2023 - 08.2024
- Maintained bar inventory and restocked supplies as needed.
- Cleaned glasses, utensils, equipment, surfaces, counters, floors and other areas of the bar area as required by health department regulations.
- Organized monthly staff meetings to discuss performance goals and review beverage menu changes.
- Contributed ideas for increasing revenue through creative marketing strategies and promotional activities.
- Managed cash drawer throughout shift to ensure accuracy of funds received and disbursed.
- Trained new bartenders on proper drink preparation techniques and customer service standards.
- Performed daily opening and closing duties including setting up bar area and cleaning work stations.
Wine Server
Reveler's Hour
DC, DC
07.2022 - 02.2023
- Provided excellent customer service at all times by anticipating guest needs before being asked or required.
- Participated in daily pre-shift meetings to discuss specials for the day or any changes in menu items.
- Demonstrated knowledge of wines by origin, type, vintage, flavor profile and pairings with food items on the menu.
- Assisted in inventory control and restocking of bar supplies and ingredients.
- Presented menus and specials, answering questions regarding ingredients and preparation.
- Implemented upselling techniques to maximize revenue.
- Created rapport with new and returning patrons to foster guest satisfaction.
Student Massage Therapist
Spa Tech Institute
Portland, ME
09.2021 - 05.2022
- Received my license in Holistic Massage Therapy with a focus on Energy Work and Myofascial release
- Became certified in Alchemical Herbalism along side massage studies
Receptionist
One Down Dog
Los Angeles, CA
09.2019 - 03.2020
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained a warm and welcoming environment as first point of contact for guests
- Became a Registered Yoga Teacher 200 hour YTT
Receptionist
Buffalo Rehab Group
Buffalo, NY
01.2018 - 07.2019
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Alchemical Herbalism -
The School of Evolutionary Herbalism
Online06-2022
Licensed Massage Therapist - Holistic Massage Program
Spa Tech Institute - Ipswich
Portland, ME05-2022
RYT 200 Hour - Yoga Philosophy/Asana/Pranayama/Anatomy/Meditation
One Down DOg
Los Angeles, CA02-2020
Bachelor of Arts - Journalism
SUNY Buffalo State
Buffalo, NY05-2018
Skills
- Creative and Adaptable
- Exceptional customer service
- Organization and Time Management
- Collaborative Team Player
- Dependable and Hardworking
Timeline
Senior Bartender
Wolff's Biergarten
02.2023 - 08.2024
Wine Server
Reveler's Hour
07.2022 - 02.2023
Student Massage Therapist
Spa Tech Institute
09.2021 - 05.2022
Receptionist
One Down Dog
09.2019 - 03.2020
Receptionist
Buffalo Rehab Group
01.2018 - 07.2019
Alchemical Herbalism -
The School of Evolutionary Herbalism
Licensed Massage Therapist - Holistic Massage Program
Spa Tech Institute - Ipswich
RYT 200 Hour - Yoga Philosophy/Asana/Pranayama/Anatomy/Meditation
One Down DOg
Bachelor of Arts - Journalism
SUNY Buffalo State
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