Morgan Lancaster
Kenai,AK
Summary
Dedicated and empathetic aspiring Legal Advocate, committed to assisting and advocating for survivors of domestic violence and/or sexual assault. Equipped with strong communication, conflict-resolution, and problem-solving skills developed over a decade of customer service experience. Proven ability to handle high-pressure situations with professionalism and care.
Overview
4
4
years of professional experience
Work History
Lead Server
Playa Azul Mexican Restaurant
06.2021 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
Lead Server
Firehouse BBQ
05.2020 - 06.2021
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Associate of Applied Science - Paralegal Studies
University of Alaska Fairbanks
Fairbanks, AK05.2025
Skills
- Problem-Solving
- Conflict Management
- Teamwork and Collaboration
- Team Leadership
- Legal writing
- Legal Compliance
- Legal Analysis
- Legal Research
- Document drafting
- Case interpretation
Timeline
Lead Server
Playa Azul Mexican Restaurant
06.2021 - Current
Lead Server
Firehouse BBQ
05.2020 - 06.2021
Associate of Applied Science - Paralegal Studies
University of Alaska Fairbanks
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