Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
All Academic
Generic

Morgan Lyons

Wadsworth,IL

Summary

Dynamic Retail Sales Associate with a proven track record at Dicks Sporting Goods, excelling in customer service and teamwork. Enhanced customer loyalty through tailored product recommendations and effective problem-solving. Skilled in cash handling and maintaining organized merchandise displays, consistently achieving sales targets and fostering a positive shopping environment.

Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.

Offering strong foundation in communication and adaptability, ready to learn and grow in retail environment. Brings commitment to customer service excellence and ability to quickly grasp product knowledge. Ready to use and develop problem-solving and teamwork skills in the CNA role.

Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.

Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.

Knowledgeable Employee with solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Reliable and upbeat Employee successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Dicks Sporting Goods
10.2022 - Current
  • Delivered exceptional customer service, enhancing shopping experience and fostering repeat business.
  • Assisted customers in product selection, providing tailored recommendations based on needs and preferences.
  • Maintained organized merchandise displays, ensuring compliance with visual merchandising standards and seasonal promotions.
  • Operated point-of-sale systems efficiently, processing transactions accurately while minimizing wait times for customers.
  • Collaborated with team members to achieve sales targets, contributing to a positive and motivating work environment.
  • Trained new associates on store policies, procedures, and customer service best practices to ensure consistency in operations.
  • Resolved customer inquiries and complaints promptly, enhancing satisfaction through effective problem-solving techniques.
  • Monitored inventory levels regularly, assisting in stock replenishment to maintain optimal product availability on the sales floor.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Wrapped, boxed and weighed bakery department products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Conducted product demonstrations to highlight features and benefits, increasing customer interest.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Implemented feedback from customer surveys to enhance shopping experience.

Education

Warren Township High School
Gurnee, IL

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Cash handling
  • Customer engagement
  • Reliability and punctuality
  • Retail sales
  • Flexible schedule
  • Money handling

Accomplishments

  • Resolved product issue through consumer testing.

Timeline

Retail Sales Associate

Dicks Sporting Goods
10.2022 - Current

Warren Township High School

All Academic

Played High School Softball and received all academic for GPA and Grades

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Morgan Lyons