Morgan Maes

-Improve customer experiences by increase staffs customer service training and product knowledge.

-Increase store profitability by implementing cost effective measure through strategic planning of the P&L report.

-Leverage social media to drive foot traffic and brand visibility

-Developed a successful retention plan to reduce store turn over.

-Execute new store manager training throughout district

-Elevate and maintain AOP goals

-Strong operations execution

-Hiring, recruiting and training team with lowest district turnover

-Successfully implemented new programs such as 2HD, SFS and BOPIS

-Consistent development of peers and team

-Elevated brand standards, execution of POGs and PITK

-Strategic planning and KPI execution

-District merchandising trainer

-Managed P&L, gross margin and bottom line results

-Successfully implemented customer service driven training program

-Created traffic driving marketing events and promotions

-Raised donations with St. Jude which contributed to the building of a playground in Aurora, CO

-Assisted stores and peers with chapter 11 closing

-Supervised K-5 students

-Conducted conference calls with teachers and parents

-Partnered with teachers for IEP and ESL support