Morgan Mann
Pheonix
Summary
Dependable server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
Work History
Lead Server
MOTOMOTO Sushi & Izakaya
05.2022 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Server
Denny's
02.2019 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Babbo's Italian Eatery
01.2016 - 02.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
No Degree -
Pasadena City College
Pasadena, CAHigh School Diploma -
Cactus Shadows High School
Cave Creek, AZ05.2014
Skills
- Item Promotion
- Order Accuracy
- Food Spoilage Prevention
- Quality Control
- Cash Handling
- Table Bussing
- Menu Knowledge
- Guest Relations Management
- Dining Customer Service
Timeline
Lead Server
MOTOMOTO Sushi & Izakaya
05.2022 - Current
Server
Denny's
02.2019 - 05.2022
Server
Babbo's Italian Eatery
01.2016 - 02.2019
No Degree -
Pasadena City College
High School Diploma -
Cactus Shadows High School
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