Morgan McEntee
Winter Park,FL
Summary
Results-driven Customer Service Manager with demonstrated record of running lean departments. Successful at keeping records current and accurate. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Offering 7 years of experience strengthening processes, realigning teams and overhauling structures to keep operations responsive to changing industry and company demands.
Overview
9
9
years of professional experience
Work History
Inventory Manager
The CBD Shoppe
08.2023 - Current
- Manage Inventory; Operate cash register and generate daily reports; Communicate with clients via online or telephone to answer product inquiries and daily promotions; Verify and fill online orders; Maintain a clean retail environment; Provide exceptional customer service; Monitor and update Social Media platforms
- Increased sales revenue by 40% within a specified period using proven sales techniques and promotions.
CONTRIBUTOR
USERTESTING.COM
02.2015 - Current
Quality Control
California Diamond Distribution
10.2022 - 08.2023
- Spearheaded a cross-functional project team, leading to a 30% increase in process efficiency; Warehouse setting; Responsible for daily operation and supervision of production staff and inventory; Assess and enforce all safety procedures and protocols; Assist upper management with day-to-day tasks via all departments; Provide weekly reports regarding performance and product discrepancies
- Trainer.
Team Lead
ABC Fine Wine and Spirits
07.2021 - 10.2022
- Shift leader; Assisted general manager with weekly reports and scheduling; Vendor check-in/ verification; Handling money; Merchandising/ Display building; Possess knowledge of products for optimal sales; Provide a clean and safe environment as per COVID-19 regulations; Weekly bank deposit drops
- Highest earning associate for an affiliated charity through 100% customer donation.
CONTRIBUTOR
FREELANCE TRANSCRIPTIONIST
02.2019 - 07.2021
- 3RD PARTY EMPLOYMENT - CONTRACTOR
CSR III
WAWA
05.2020 - 04.2021
- Serve safe certified; Food service; Cashier; Janitorial; Price adjustments; Provide refunds; Assist general manager with day-to-day tasks; Submit work order tickets; Schedule making; Servant-Leadership philosophy.
Education
Master’s Program -
Rutgers University
New Brunswick, NJRU Communiversity Program -
Brookdale CC
Lincroft, NJReceived BS in Psychology -
Rutgers University
New Brunswick, NJ01.2013
Skills
- Communication
- Leadership
- Time Management
- Conflict Resolution
- Adaptability
- 45 WPM
- Customer Relations
- Problem Solving
- Effective Sales
- Data Entry
- Microsoft Office
- Performance Evaluation
- Social Media
- Inventory Reconciliation
- Team Development
Accomplishments
- NJ Stars Recipient (2009) Top 20% statewide college grant program
- Co-Founder of A.I.R. a behavioral health education program, with a focus on middle school-aged children and at-risk youth
- Active member of the RU Psychology Alumni Association
- Multiple retail awards, including perfect attendance and 100% secret shopper surveys
Timeline
Inventory Manager
The CBD Shoppe
08.2023 - Current
Quality Control
California Diamond Distribution
10.2022 - 08.2023
Team Lead
ABC Fine Wine and Spirits
07.2021 - 10.2022
CSR III
WAWA
05.2020 - 04.2021
CONTRIBUTOR
FREELANCE TRANSCRIPTIONIST
02.2019 - 07.2021
CONTRIBUTOR
USERTESTING.COM
02.2015 - Current
Master’s Program -
Rutgers University
RU Communiversity Program -
Brookdale CC
Received BS in Psychology -
Rutgers University