Morgan McKee
Store Manager
Hope,Maine
Summary
High preforming store manager with knowledge in Human resources. High skilled in time management and organization skills with drive for helping develop talent. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity to drive results. Motivating and positive with excellent interpersonal, coaching, and communication skills
Overview
13
13
years of professional experience
Work History
Store Manager
The Home Depot
Augusta , ME
10.2019 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Provided resolution to complex and confidential issues.
- Created and implemented forward-thinking initiatives to improve employee engagement.
Assistant Store Manager
The Home Depot
Waterville , ME
05.2016 - 10.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Department Supervisor
The Home Depot
Rockland, ME
03.2013 - 05.2016
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Sales Associate
The Home Depot
Rockland , ME
03.2010 - 03.2013
- Engaged with customers to build rapport and loyalty.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
High School Diploma -
Rockland District High School
Rockland Me. 05.2001 -
Skills
Relationship building and management
Team leadership and coaching
Customer Relations
Staff training and development
Training and mentoring
Operations
Team Building
Personnel development
Goals and performance
Strategic thinker
Succession planning
Timeline
Store Manager
The Home Depot
10.2019 - Current
Assistant Store Manager
The Home Depot
05.2016 - 10.2019
Department Supervisor
The Home Depot
03.2013 - 05.2016
Sales Associate
The Home Depot
03.2010 - 03.2013
High School Diploma -
Rockland District High School
05.2001 -