MORGAN MCKENZIE
Summary
Hardworking, ethical, and detail-oriented professional with a strong background in food service and preparation. Energetic team player and proactive problem-solver who provides prompt service. Excels at following recipes, adhering to sanitation guidelines, and preparing food according to customer specifications. Skilled at operating POS systems and handling cash. Maintains an organized, clean, and safe work area with diligent attention to important details in fast-paced environments. Reliable candidate with excellent problem-solving and task prioritization skills. Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Ability to anticipate customer needs, address complaints, and resolve issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Optometric Technician
Yellowstone Eye Care
Billings, MT
01.2024 - 09.2024
- Cleaned and sterilized examination instruments after each use according to office protocol
- Communicated effectively with both coworkers and patients to provide seamless coordination of care
- Provided exceptional customer service by addressing patient concerns promptly and professionally
- Administered topical ophthalmic and dilation medications to patients
- Operated various optical equipment, such as autorefractors, tonometers, and lensometers
- Prepared examination rooms with necessary equipment and instruments
- Maintained patient records by updating medical histories and entering exam results into electronic database
- Conducted pre-testing procedures, such as visual acuity and color vision tests
- Used tomographs, retinoscopes and phoropters regularly during patient examinations
- Measured intraocular pressure with tonometry or tonography testing to assess risk for glaucoma
Front End Associate
Costco Wholesale
Billings, MT
09.2023 - 11.2023
- Kept up-to-date with changes in store layout or product offerings through ongoing communication with management
- Assisted in opening and closing procedures, including counting cash drawers and securing store premises
- Maintained cleanliness and organization of store displays and shelves
- Located requested items from racks or storage areas
- Replenished supplies by monitoring and sourcing inventory
- Replenished supplies such as shopping bags, gift boxes, and tissue paper at checkout stations
Cafe Associate
Scheels Sports
Billings, MT
04.2022 - 09.2023
- Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
- Used standard formulas and recipes to prepare food items such as pastries, sandwiches and salads.
- Effectively managed high volume orders during peak times, maintaining accuracy and efficiency.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Hostess
Applebee's
Billings, MT
10.2021 - 03.2022
- Performed opening and closing duties such as turning on lights, preparing outdoor seating areas, and locking doors
- Maintained seating charts to optimize station rotations
- Communicated with management and service staff to address customer needs
- Coordinated seating arrangements to accommodate walk-ins and reservations effectively
- Assisted servers in setting up tables with appropriate tableware and condiments
- Assisted bussers in clearing tables to expedite turnover time between seatings
- Greeted guests upon arrival and escorted them to their tables
- Communicated with kitchen staff about wait times for open tables or large parties
- Offered assistance to elderly or disabled guests by holding doors open or helping them navigate through restaurant
- Maintained cleanliness of hostess stand, lobby area, and menus
Server/Waitress
MorningStar Senior Living
Billings, MT
03.2021 - 08.2021
- Entered orders into computer system to coordinate with kitchen staff
- Trained new servers in company policies, guest service standards, and best practices
- Followed safety, sanitization and food handling guidelines
- Listened to guest needs and responded promptly for personalized service
- Communicated professionally with customers, colleagues, and supervisors
- Delivered food orders promptly, ensuring correct presentation and temperature
- Participated in team meetings discussing upcoming events, promotions, or changes within restaurant environment
- Informed kitchen staff of special order requests and dietary restrictions
- Swept floors and reset tables after guests to prepare for new patrons
- Kept dining areas presentable and customer-ready, quickly handling spills, and resetting tables
- Supported hostess, food delivery and bussing team members with diverse needs
- Followed up with customers to check on food, drinks and requests
- Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods
- Collaborated with kitchen staff to communicate special requests or modifications from guests accurately
Team Member
Your Pie
Billings, MT
01.2019 - 01.2019
- Worked with minimal supervision and took initiative in problem-solving
- Plated food according to quality presentation standards and temperature guidelines
- Cleaned kitchen equipment, mopped floors and performed daily cleaning duties
- Sanitized surface areas and kitchen equipment to prevent infection or cross contamination
- Cleaned and sterilized equipment daily after store closing
- Prepared various types of dough and batters for breads, pastries, and other baked goods
- Followed recipes accurately to ensure consistent quality in products
- Prepared dough in advance, following specific recipes to achieve desired taste and texture
Team Member
MONTE CARLO
Glendive, MT
08.2017 - 02.2018
- Washed dishes, utensils, and cooking equipment to maintain clean workspace
- Used POS cash register to accurately collect payments
- Cleaned kitchen equipment, mopped floors and performed daily cleaning duties
- Built solid working relationships within team to improve service delivery
- Entered and received orders through computerized ordering system
- Maintained proper food safety and sanitation standards at all times
- Operated cash registers accurately and efficiently during transactions
- Adhered to uniform requirements while maintaining personal hygiene standards
- Provided excellent customer service while taking orders or answering questions
- Cleaned dining areas, workstations, and equipment regularly
- Reviewed food orders carefully to prepare accurate meal trays
- Took orders and resolved complaints using effective customer communication skills
Education
High school diploma -
Billings West High School
Skills
Reliability
Strong Work Ethic
Exceptional customer service
Guest Engagement
Food handling
Order Taking
Customer Service
Reliability and punctuality
Cleaning and sanitation
Time Management
Listening Skills
Goal-Oriented
Certification
Basic Life Support, 05/01/24, 05/01/26
Assessments
- Medical receptionist skills, Proficient, 01/01/24
- Work style, Reliability, 12/01/21
Timeline
Optometric Technician
Yellowstone Eye Care
01.2024 - 09.2024
Front End Associate
Costco Wholesale
09.2023 - 11.2023
Cafe Associate
Scheels Sports
04.2022 - 09.2023
Hostess
Applebee's
10.2021 - 03.2022
Server/Waitress
MorningStar Senior Living
03.2021 - 08.2021
Team Member
Your Pie
01.2019 - 01.2019
Team Member
MONTE CARLO
08.2017 - 02.2018
High school diploma -
Billings West High School