Morgan Miles
Davenport,FL
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
14
14
years of professional experience
Work History
Trainer
Walt Disney World Resort
Orlando, FL
03.2019 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Assess new Cast Members verifying they meet all qualifications.
Coordinator
Walt Disney World Resort
Orlando, FL
07.2018 - Current
- Maintained positive customer satisfaction by delivering exceptional customer service while resolving concerns.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Aided colleagues, managers and customers through regular communication and assistance.
Attractions Cast Member
Walt Disney World Resort
Orlando, FL
05.2016 - Current
- Adhered to basic scripts while utilizing strategic improvisation during performances and while interacting with guests.
- Managed delicate or difficult interactions with guests.
- Delivered information to guests on available services, special attractions and general facility layout and accommodations.
- Operated rides and attractions according to written guidelines to reduce injuries.
Resident Advisor
Tarleton State University
Stephenville, TX
01.2017 - 05.2018
- Enforced policies and safety standards through building and room rounds.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Maintained individual records of emergency contacts and administrative support documentation for students.
Attractions
Walt Disney World College Program
Orlando, FL
08.2013 - 01.2014
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
BACHELOR’S DEGREE - Interdisciplinary Studies
Tarleton State University
Stephenville, TX2016
Skills
- Time Management
- Upbeat and Positive Personality
- Verbal and Written Communication
- Google Drive
- Microsoft Office
- Attention to Detail
- Problem Solving
- Issue Escalation
Timeline
Trainer
Walt Disney World Resort
03.2019 - Current
Coordinator
Walt Disney World Resort
07.2018 - Current
Resident Advisor
Tarleton State University
01.2017 - 05.2018
Attractions Cast Member
Walt Disney World Resort
05.2016 - Current
Attractions
Walt Disney World College Program
08.2013 - 01.2014
BACHELOR’S DEGREE - Interdisciplinary Studies
Tarleton State University