Kaitlyn Moreno Landero
Austin
Summary
Results-driven Trainer focused on delivering engaging training experiences that improve performance and compliance. Proven ability to adapt training methods to suit diverse learning styles, fostering a culture of continuous development and operational excellence. Excellent costumer service, cash handleing skills and, getting tasks done in a swiftly manner.
Overview
4
4
years of professional experience
Work History
Trainer
WFS
Austin
05.2025 - Current
- Delivered interactive training sessions on operational processes and safety protocols, enhancing trainee understanding and compliance.
- Facilitated application of learned skills through hands-on practice and demonstrations, reinforcing knowledge retention.
- Provided tailored feedback and positive reinforcement, fostering trainee motivation and confidence.
- Clarified objectives and performance expectations to guide trainees effectively.
- Documented all training activities including attendance records, and feedback forms.
Cashier
H-E-B
Austin
04.2023 - 09.2024
- Operated cash register for cash, check, and credit card transactions with high accuracy.
- Maintained balanced cash drawer to ensure precise accounting at shift's end.
- Greeted customers upon entry and responded promptly to inquiries.
- Assessed customer needs to provide tailored assistance, guiding purchases and enrolling in reward programs.
- Assisted with returns, refunds, and resolved transaction issues efficiently.
- Addressed customer complaints professionally to foster positive relations and encourage repeat visits.
- Worked flexible schedule and additional shifts to support business operations.
- Restocked merchandise on front lanes to improve product visibility.
Cashier
Home Depot
Austin
08.2022 - 03.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds, and resolving transaction issues.
Education
HIGH SCHOOL DIPLOMA -
Eastside Early College High School
Austin, TX05-2024
Skills
- Customer service
- Work ethic and integrity
- Cash register operation
- Patience and empathy
- POS system operations
- Time management skills
- Refund handling
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Ability to work in fast-paced environments while quickly adapting and producing quality work
- Ability to handle situations swiftly and with a timley manner
- Effective Communication
- Employee training
- Performance monitoring
- Attendance documentation
- Conflict resolution
- Time management
- Safety protocol enforcement
- New hire training
- Train-the-trainer
- Coaching techniques
- Excellent communication
Languages
- Spanish
- English
Timeline
Trainer
WFS
05.2025 - Current
Cashier
H-E-B
04.2023 - 09.2024
Cashier
Home Depot
08.2022 - 03.2023
HIGH SCHOOL DIPLOMA -
Eastside Early College High School