Yazlin Olvera
Chic-Fil-A
Rio Rancho,NM
2
Languages
1
Certification
3
years of professional experience
Compassionate Nursing Student with Nursing Assistant certification and hands-on experience in healthcare. Experienced in vital sign monitoring, patient assistance, and front desk operations. Background in guest service and team coaching enhances ability to support efficient operations and create positive patient interactions.
Work History
Trainer
2 Years 10 Months- Trained new team members on guest service standards, register operations, and order accuracy.
- Coached team members on POS workflows, speed of service, and transaction accuracy.
- Demonstrated front counter, drive-thru, and kitchen procedures for consistent daily execution.
- Reinforced food safety, sanitation, and cleanliness expectations during shift routines.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Modeled hospitality behaviors and provided feedback to strengthen team performance.
- Guided team members through peak-period operations while preserving efficiency and organization.
Clerk Intern
9 Months- Processed patient records, ensuring accurate data entry and timely chart updates.
- Scheduled appointments and coordinated calendar changes with clinical staff.
- Answered phones and routed inquiries to appropriate hospital departments.
- Scanned, filed, and organized confidential documents for easy retrieval.
- Reviewed paperwork for completeness and corrected missing information.
- Supported front-desk workflows by greeting visitors and directing requests.
- Collaborated with other interns on group projects, fostering teamwork and enhancing communication skills.
- Cultivated strong relationships with colleagues through effective communication skills and a demonstrated willingness to help others succeed in their roles within the company.
- Completed various administrative tasks, such as photocopying, scanning, and faxing documents, increasing overall office efficiency.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma
- Completed AP course in Spanish Language Arts
- Completed AP course in Pre Calculus
Nursing Assistant - Nursing Assistant
- Honoree of Nursing Assistant program
- 3.8 GPA
Skills
New hire training
Health safety training
Point-of-sale operations
Transaction management
Planning and coordination
Scheduling appointments
Data management
Record management
Document management
Document preparation
Spreadsheet management
Office equipment operation
Clear communication
Oral communication
Written communication
Telephone etiquette
Customer service
Customer satisfaction
Relationship building
Creative problem solving
Critical thinking
Teamwork
Confidentiality
Handling payments
Financial transaction oversight
Computer technology
Public speaking
Teamwork
Customer service
Certification
- Bilingual Seal- Rio Grande Highschool- 2025-2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
Youth mentor
providing guidance and support to empower the next generation of leaders.
Music
Gym Workouts
Volunteering
Photography
Fashion and Style
Baking
Dancing
Watching Movies and TV Shows
Timeline
Clerk Intern
UNM Hospital
11.2024 - 08.2025Read More
Trainer
Chic-Fil-A
12.2023 - CurrentRead More
Rio Grande High School
High School Diploma
Read More
Central New Mexico Community College
Nursing Assistant from Nursing Assistant
Read More