Morgan Moreno
Ormond Beach,FL
Summary
Resourceful professional with 15+ years in customer service and emergency response. Skilled in effective communication and rapid problem-solving in high-pressure situations. Experienced in multitasking with technology while maintaining composure to make critical decisions. Proven ability to lead and deliver strong work ethics across various fields.
Overview
1
1
year of post-secondary education
15
15
years of professional experience
Work History
Communications Specialist
Florida Fish And Wildlife
Sanford, FL
01.2026 - Current
- Received and dispatched emergency and non-emergency calls regarding wildlife, boating, fishing, and hunting to ensure timely response.
- Operating two way radios to communicate with Law Enforcement officers
- Coordinated with law enforcement agencies to facilitate support during emergency calls, enhancing inter-agency collaboration.
- Maintained detailed and accurate records of reported calls for law enforcement officers to support effective incident management.
- Proficient in CAD, EAGENT, David. FCIC/NCIC certified.
Preschool Lead Teacher
Small Steps Academy
Port Orange, Florida
04.2024 - 01.2026
- Developed lesson plans that fostered creativity and social skills in preschoolers.
- Guided daily classroom activities, ensuring a safe and engaging learning environment.
- Collaborated with parents to support children's development and address concerns.
- Managed classroom behavior using positive reinforcement techniques and conflict resolution.
- Organized educational materials and resources to enhance learning experiences for students.
- Implemented age-appropriate assessments to monitor children's progress and needs.
Correctional Officer
Volusia County Corrections
Daytona Beach, Florida
03.2015 - 05.2023
- Supervised inmate activities and maintained order within the correctional facility.
- Conducted regular inspections of inmate housing units for safety and compliance.
- Enforced facility rules and regulations to promote a safe environment.
- Documented incidents and prepared reports for administrative review.
- Managed inmate interactions during transport to court or medical appointments.
- Assisted in conflict resolution between inmates to maintain peace in the facility.
- Inspected cells and conducted random searches of common areas.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Maintained clear and open communications with facility areas to support safe operations.
Administrative Assistant
Grand Seas Resort
Daytona Beach, Florida
05.2011 - 03.2015
- Coordinated guest reservations and inquiries using hotel management software.
- Scheduled appointments and meetings, optimizing time for management team.
- Managed daily office operations to ensure smooth workflow at a premier resort.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assisted in preparing and distributing internal communications for staff updates.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained inventory of office supplies and placed orders as needed.
- Organized and filed documents systematically to facilitate easy retrieval. and maintained records to ensure easy access to information.
- Handled confidential documents in an organized fashion according to established protocol.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Directed customer inquiries to appropriate department personnel.
Education
Spruce Creek High School
Port Orange, FLSome College (No Degree) - Early Childhood Education
Daytona State College
Daytona Beach, FL 08.2023 - 01.2025
Skills
- Emergency response communication
- Report writing
- CAD management
- Geographic information systems
- Organizational skills
- Conflict resolution
- Verbal and written communication
- Interpersonal communication
- Active listening
- Classroom oversight
Accomplishments
- I won state three years in a row in high school for weightlifting
- I weightlifted for Team USA
- I won lifter of the year
References
References available upon request.
Timeline
Communications Specialist
Florida Fish And Wildlife
01.2026 - Current
Preschool Lead Teacher
Small Steps Academy
04.2024 - 01.2026
Some College (No Degree) - Early Childhood Education
Daytona State College
08.2023 - 01.2025
Correctional Officer
Volusia County Corrections
03.2015 - 05.2023
Administrative Assistant
Grand Seas Resort
05.2011 - 03.2015
Spruce Creek High School