Morgan Moss
1500 Centrepark Blvd, APT 219, West Palm Beach,FL
Summary
Restaurant General Manager at a AAA 5-Diamond Luxury Resort in Palm Beach, Florida.
I use my 8 years of management experience to create a fun work environment for my team while also working to coach and inspire each person to perform to the best of their abilities.
I pair that experience with my passion for training, mentorship and forward-thinking to effectively lead teams and run multi-million dollar restaurants.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager - The Italian Restaurant
The Breakers Palm Beach
Palm Beach, FL
01.2025 - 04.2026
- Generated $2+ million in revenue for the fiscal year
- Coached and developed the line-level and management teams for continued growth
- Exceeded budgeted profits for the fiscal year by prioritizing budgeting, forecasting, and payroll
- Ensured adherence to service standards, training protocols, and performance metrics
- Conducted annual performance reviews to provide constructive coaching and encourage professional development
- Equipped the team to develop professional relationships with guests and provide personalized, memorable experiences
- Consistently guaranteed exceptional guest experiences, food safety compliance, and departmental cleanliness
- Achieved 100% team participation in Community Service events
- Conducted timely food, beverage and supply inventories
General Manager - HMF
The Breakers Palm Beach
Palm Beach, FL
12.2022 - 01.2025
- Generated $9+ million in revenue for the fiscal year
- Coached and developed a team of 5 managers and 50 line-level team members for continued growth
- Redesigned the training program to improve the retention and performance of new team members
- Exceeded budgeted profits for the fiscal year by prioritizing budgeting, forecasting, and payroll
- Conducted annual performance reviews to provide constructive coaching and encourage professional development
- Organized and hosted an annual event that generated $100k+ in revenue
- Ensured adherence to service standards, training protocols, and performance metrics
- Consistently guaranteed exceptional guest experiences, food safety compliance, and departmental cleanliness
- Conducted timely food, beverage and supply inventories
Restaurant Manager - HMF
The Breakers Palm Beach
Palm Beach, FL
09.2021 - 12.2022
Restaurant Manager - Ocean House
The Breakers Palm Beach
Palm Beach, FL
08.2018 - 09.2021
Server - Seafood Bar
The Breakers Palm Beach
Palm Beach, FL
01.2017 - 08.2018
Education
Public Relations
Palm Beach Atlantic University
West Palm Beach, FLSkills
- Mentorship
- Training & Development
- Customer Relationship Management
- Communication
- Forecasting
- P&L Analysis
- Scheduling
- Food Safety Compliance
- Budgeting
- Problem-solving
Certification
- Certified Hospitality Department Trainer (AHLEI)
- Leadership Development (Dale Carnegie)
- Mental Health First Aid (Alpert JFS)
- BlueEQ Emotional Intelligence
- BlueEQ Psychological Safety
- Employee Assistance Program Training
- Predictive Index Training
- Corporate Athlete Program
- ServeSafe
Timeline
General Manager - The Italian Restaurant
The Breakers Palm Beach
01.2025 - 04.2026
General Manager - HMF
The Breakers Palm Beach
12.2022 - 01.2025
Restaurant Manager - HMF
The Breakers Palm Beach
09.2021 - 12.2022
Restaurant Manager - Ocean House
The Breakers Palm Beach
08.2018 - 09.2021
Server - Seafood Bar
The Breakers Palm Beach
01.2017 - 08.2018
Public Relations
Palm Beach Atlantic University