ROBERTO GANZ
Orlando,USA
Summary
Dynamic hospitality professional with extensive experience managing renowned restaurants and optimizing operations. Proven success in staff development, menu innovation, and enhancing customer satisfaction. Adept at strategic planning and event coordination to drive sales and maintain high service standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Giovanni’s Restaurant
Davenport, Florida
11.2024 - Current
- Oversaw daily restaurant operations and staff management.
- Developed and implemented training programs for new employees.
- Managed inventory control and supplier relationships effectively.
- Resolved customer complaints and ensured satisfaction promptly.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Server
Citrico’s Restaurant at Disney World
Orlando, FL
10.2021 - 10.2024
- Performed duties as food & beverage server; welcomed guests upon entry to the establishment, including informing of specials and menu changes- ensured a memorable experience.
- Took food and beverage orders, delivered food in a timely manner, and maintained a pleasurable atmosphere.
- Provided a clean dining area and world class service while assisting other patrons and wait staff.
- Provided exceptional customer service in a high-volume dining environment.
Manager
Patrizia’s Italian Restaurant
Red Bank, NJ
10.2015 - 10.2021
- Served as a manager of an Italian/Mediterranean eatery; trained, developed, and supervised team of more than 40 staff personnel- ensured a high standard of service to all patrons.
- Created and implemented a new family-style menu; resulted in an increase in client base and revenue by 25%.
- Evaluated and remedied inventory discrepancies with effective resolutions- reduced food costs by 8%.
Assistant General Manager
Tuscan House Restaurant/Bistro Bar
Toms River, NJ
01.2012 - 01.2015
- Functioned as an assistant general manager; restructured the menu while maintaining high standards of hospitality and world class customer service- increased sales by 21%.
- Organized and coordinated more than 100 banquet events; oversaw all aspects from meal preparation to equipment setup and menu selection- ensured seamless execution and guest satisfaction.
- Utilized effective training, coaching, and implementation of a 'Code of Conduct' manual- led to improved team performance and increased productivity.
Manager
Undici Restaurant
Toms River, NJ
01.2011 - 01.2012
- Managed more than 25 special events per month, including wine tastings and banquets; resulted in high-quality experiences for guests.
- Designed and presented comprehensive customer service training for staff, enhancing guest satisfaction and quality service standards.
- Overcame concerns of customer and employee conflicts effectively with immediate resolutions; cultivated positive relationships and company loyalty.
Manager
Tavolo Pronto Restaurant
Long Branch, NJ
01.2002 - 01.2011
- Oversaw various areas as restaurant manager, including food inventory, procurement, staff scheduling, and cost control balance with high service standard.
- Spearheaded the recruitment, hiring, and training of over 30 servers- improved service quality and customer satisfaction.
- Introduced and executed personnel incentive programs which increased repeat business from customers- reached a 35% sales growth.
- Created an innovative menu and design, reaching a 25% increase in overall sales and revenue.
Education
Associate of Arts - Hotel & Restaurant Management
Norcross College
Norcross, GASkills
- Hospitality Management
- Customer Service
- Sales
- Staff Development
- Menu Planning
- Cost Control
- Inventory Control
- Operational Excellence
- Scheduling
- Procurement
- Employee Satisfaction
- Event Management
- Training and Development
- Customer Retention
- Food Safety and Sanitation
- Quality Assurance
- Innovation
- Organizational Skills
- Customer Communications
- Mentorship
- Point of Sale Systems
- Inventory Management Software
- Staff Scheduling Tools
- Menu Engineering Software
- Customer Relationship Management (CRM) Systems
- Online Reservation Platforms
- Event Management Software
- Procurement Solutions
- Food Cost Analytics Tools
- Budgeting Applications
- Performance Management Systems
- HR Information Systems
- Health and Safety Management Software
- Supply Chain Management
- Restaurant Accounting Software
- Food Allergen Management Tools
- Staff training
Certification
Food Safety Certification for Managers
Awards
Employee of the Month
Technical Experience
- Point of Sale Systems
- Inventory Management Software
- Staff Scheduling Tools
- Menu Engineering Software
- Customer Relationship Management (CRM) Systems
- Online Reservation Platforms
- Event Management Software
- Procurement Solutions
- Food Cost Analytics Tools
- Budgeting Applications
- Performance Management Systems
- HR Information Systems
- Health and Safety Management Software
- Supply Chain Management
- Restaurant Accounting Software
- Food Allergen Management Tools
Timeline
Restaurant Manager
Giovanni’s Restaurant
11.2024 - Current
Server
Citrico’s Restaurant at Disney World
10.2021 - 10.2024
Manager
Patrizia’s Italian Restaurant
10.2015 - 10.2021
Assistant General Manager
Tuscan House Restaurant/Bistro Bar
01.2012 - 01.2015
Manager
Undici Restaurant
01.2011 - 01.2012
Manager
Tavolo Pronto Restaurant
01.2002 - 01.2011
Associate of Arts - Hotel & Restaurant Management
Norcross College