Morgan Mott
Cortez,CO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Volunteer
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Tutor
05.2023 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
Waitress
Ute Coffee Shop
08.2017 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Customer Service
Ute Coffee Shop
08.2017 - Current
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Coordinated product shipments with correct freight company.
- Kept high average of performance evaluations.
Babysitter
05.2016 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Administered medications, following strict instructions from parents and medical labels.
House Sitter
05.2015 - Current
- Communicated with homeowner via phone or text.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Cared for houseplants by frequently watering during owners' absence.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Brought in mail and newspaper to maintain appearance of activity at client residence.
- Cared for elderly neighbor, helping with ADL, Grocery shopping, etc.
Pet Sitter
03.2015 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Exercised animals regularly with walks and rigorous play activities.
- Gave medication to pets following guidelines from owners.
- Fed, watered and cared for goats, sheep and chickens.
Education
Bachelor of Science - Nursing Rn
Pueblo Community College
Mancos, CO05.2025
CNA
Pueblo Community College
Mancos, CO11.2023
High School Diploma -
Williamsburg Academy
St. George, UT05.2020
Skills
- Project Oversight
- Client Relations Strength
- Verbal and Written Communication
- Public Speaking
- Event Planning
- Team Collaboration
Certification
- CNA - Certified Nurse Assistant Certificate of complication
- BLS (CPR &AED) Certificate of completion
Timeline
Tutor
05.2023 - Current
Waitress
Ute Coffee Shop
08.2017 - Current
Customer Service
Ute Coffee Shop
08.2017 - Current
Babysitter
05.2016 - Current
House Sitter
05.2015 - Current
Pet Sitter
03.2015 - Current
Volunteer
Bachelor of Science - Nursing Rn
Pueblo Community College
CNA
Pueblo Community College
High School Diploma -
Williamsburg Academy