Morgan Murdza
Mechanicville
Summary
Dedicated human services leader with experience spanning direct care, supervision, and program management within NYS DOH and OPWDD systems. Expertise in youth care management, staff supervision, compliance auditing, Medicaid billing, and community outreach, grounded in trauma-informed and person-centered practice.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Youth Care Management Program Director
RISE Housing & Support Services, inc.
Saratoga Springs, NY
06.2020 - Current
- Direct day-to-day operations of a Youth Care Management program under New York State Department of Health Health Home Serving Children guidelines
- Supervise and support care managers, overseeing caseloads, workload distribution, and service quality to ensure compliance and effective service delivery
- Provide direct care management services as needed, including assessment, care planning, coordination, and family engagement
- Conduct internal audits and quality assurance reviews to ensure documentation accuracy, regulatory compliance, and adherence to program standards
- Manage Medicaid billing processes, including service verification, documentation review, and submission in accordance with NYS and DOH requirements
- Lead referral intake, tracking, and outreach management to support program growth and continuity of care
- Conduct community outreach to generate referrals and increase program visibility within the local service network
- Collaborate with community-based organizations, schools, healthcare providers, and stakeholders to coordinate services and strengthen interagency partnerships
Youth Care Worker
CAPTAIN Youth and Family Services
Malta, NY
09.2019 - 05.2020
- Provided direct care and supervision for at-risk youth in a residential shelter environment, ensuring safety, stability, and emotional support
- Conducted hourly bed and safety checks in compliance with agency policies and youth protection standards
- Supported youth with emotional regulation and behavioral challenges
- Maintained a clean, safe, and structured living environment to promote well-being and routine
- Completed detailed shift change documentation and incident reports to ensure continuity of care and clear staff communication
- Oversaw medication administration in accordance with established protocols and documentation requirements
- Assisted youth with morning routines and school preparation, supporting attendance, readiness, and daily structure
Activity Head / Camp Counselor
Camp Wilton, OPWDD
Wilton, NY
06.2017 - 08.2019
- Managed a residential cabin at a summer camp serving adults with developmental disabilities, ensuring a safe, supportive, and inclusive environment
- Designed, planned, and led daily Music & Drama programming for multiple cabins, adapting activities to meet diverse abilities and engagement levels
- Directed and performed in creative activities that promoted self-expression, confidence, and social interaction among campers
- Supported campers with activities of daily living (ADLs), including personal care, mobility assistance, and routine management, while maintaining dignity and independence
- Supervised, trained, and mentored camp counselors, providing guidance, feedback, and leadership to ensure high-quality camper support
- Collaborated with camp leadership and interdisciplinary staff to address camper needs, behavior support, and activity planning
Childcare Provider
Teddy Bear Daycare Center
Gansevoort, NY
09.2018 - 12.2018
- Provided basic childcare for children between ages newborn to 5 years of age
- Helped develop basic cognitive, social, and emotional development skills
- Engaged children in play and helped secure safety/comfort
Child Advocate Intern
Bailey Avenue Elementary School
Plattsburgh, NY
01.2018 - 05.2018
- Crisis intervention for students Kindergarten through second grade
- Family intervention and referrals
- Teaching social skills and development to a wide variety of students
Activities Volunteer
Meadowbrook HealthCare
Plattsburgh, NY
03.2017 - 11.2017
- Facilitated a safe and comfortable environment for the residents
- Created and hosting different activities for the residents to partake in
- Socialized with the residents
Education
Bachelor of Science - Human Developmental and Family Relations
State University of Plattsburgh
Plattsburgh, NY05.2018
Skills
- Relationship building
- Effective leader
- Staff development
- Compliance management
- Computer literacy
- Self motivation
- Verbal and written communication
Affiliations
- Phi Upsilon Omicron National Honor Society member Fall 2016-Spring 2018
- Human Development and Family Relationship Student Organization member (VP-2017).
Certification
- CPR/First Aid Certified
- Trauma Informed Care
- Mandated Reporting
- Motivation Interviewing
- Justice Center Code of Conduct
- Cultural Competency
Timeline
Youth Care Management Program Director
RISE Housing & Support Services, inc.
06.2020 - Current
Youth Care Worker
CAPTAIN Youth and Family Services
09.2019 - 05.2020
Childcare Provider
Teddy Bear Daycare Center
09.2018 - 12.2018
Child Advocate Intern
Bailey Avenue Elementary School
01.2018 - 05.2018
Activity Head / Camp Counselor
Camp Wilton, OPWDD
06.2017 - 08.2019
Activities Volunteer
Meadowbrook HealthCare
03.2017 - 11.2017
Bachelor of Science - Human Developmental and Family Relations
State University of Plattsburgh