Morgan Murphy
Summary
Detail-oriented individual with several years of relevant experience and various expertise in the field of healthcare. Recognized for efficiency and dedication to excellent client care and service.
Overview
5
5
years of professional experience
Work History
Veterinary Technician
VCA Hospitals
10.2023 - Current
- Effectively manage time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assist in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administer medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrain animals to protect veterinarians from potential harm.
- Clean and disinfect exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conduct diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Maintain clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
Receptionist
VCA Hospitals
10.2021 - 10.2023
- Check clients in & out of the clinic in a timely manor & engage with clients upon entering the facility
- Collect payments & balances for services provided
- Schedule appointments for various services including well & sick appointments, lab work, radiographs & ultrasounds
- Open & close the clinic
- Obtain records from other facilities & inputting them in their correct charts
- Answer phone calls for various services & transferring calls to the necessary departments within the clinic
- Scan & fax medical records for patient medical records, radiology reports, prescription requests & insurance requests.
Receptionist
Stillwater Medical Center
08.2020 - 07.2021
- Register patients for lab work based off of their laboratory order
- Create accounts for new patients & obtain all of the necessary information needed
- Verify Insurance eligibility for a multitude of insurance using various resources
- Collect payments for lab work & services preformed
- Schedule patients for a multitude of lab tests
- Obtain lab orders from various doctors, both local & out of state
- Preform daily self audits within the EMR system to ensure account accuracy
Receptionist
Diagnostic Clinic Of Longview
11.2019 - 08.2020
- Checked patients in & out of the facility
- Verified Insurance eligibility & benefits to ensure coverage
- Collected payment for services & past due balances for services already provided
- Directed calls to various areas around the entire clinic via switchboard & paging floors to relay information
- Billing & Coding using ICD-10 codes based on what services were performed & the insurance of the individual
- Followed HIPPA guidelines especially due to working specifically on the pediatrics floor
- Schedule appointments for various services based on the clients needs at the time
- Clean & sanitize area regularly while maintaining an organized work space
- Engaging with the children on the floor & attempt to ease their fears of being at the doctor
Education
Master of Science - Health Administration
Oklahoma State University
Stillwater, OK12.2022
BBA - General Business
Sam Houston State University
Huntsville, TX07.2021
Skills
- Top quality customer service
- Can adapt to both fast paced and slower paced environments while maintaining efficiency
- Can multitask and prioritize
- Always able to stay productive
- Positive attitude
- Willing and eager to learn new positions
- Works well with others
References
- Karen Burns, Hospital Manager, VCA Animal Hospital
- Amanda Hoffman, Patient Access Supervisor, Stillwater Medical Center
- Chanyce Wells, Supervisor, Diagnostic Clinic of Longview
Timeline
Veterinary Technician
VCA Hospitals
10.2023 - Current
Receptionist
VCA Hospitals
10.2021 - 10.2023
Receptionist
Stillwater Medical Center
08.2020 - 07.2021
Receptionist
Diagnostic Clinic Of Longview
11.2019 - 08.2020
Master of Science - Health Administration
Oklahoma State University
BBA - General Business
Sam Houston State University