Morgan napier

Mobile,AL

Summary

Dynamic and results-oriented professional with a proven track record at Texas Roadhouse, excelling in guest relations and multitasking. Demonstrated ability to enhance customer satisfaction and drive repeat business through exceptional service and problem-solving skills. Adept at venue management and maintaining safety compliance, I bring a blend of strong communication abilities and attention to detail to every team.

Experienced with managing high-speed, high-pressure environments. Utilizes effective time management and organizational skills to ensure smooth operations. Track record of reliability and strong teamwork to meet dynamic and changing needs.

Overview

years of professional experience

Work History

Host, Togo, Food Runner

Texas Roadhouse

08.2021 - Current

Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.

Education

Bachelor of Arts - Criminal Justice

University of South Alabama

Mobile, AL

12-2025

High School Diploma -

Northshore High School

Slidell, LA

04-2022

Skills

Event coordination
Guest relations
Venue management
Multitasking
Conflict resolution

Problem solving
Team leadership
Time management
Attention to detail
Safety compliance

Family members with CSX affiliation

I come from a long-standing family legacy in the railroad industry, with multiple generations dedicated to serving in various capacities at CSX. My great-grandfather, grandfather, and father all made significant contributions to the company, and I would be incredibly proud to carry forward this tradition. As a woman committed to continuing this legacy, I am eager to build upon and contribute to the ongoing success of CSX, while upholding the values of hard work, dedication, and excellence that have been central to my family's involvement in the railroad industry.

Timeline