Morgan Neumann
Seattle,WA
Summary
Accomplished hospitality professional known for high productivity and efficient task completion. Skilled in room preparation, inventory management, and customer service, ensuring guest satisfaction through attention to detail and responsiveness. Excels at communication, problem-solving, and time management, contributing to smooth operations and positive guest experiences.
Overview
8
8
years of professional experience
Work History
Suite Attendant
Delaware North, Climate Pledge Arena
Seattle, WA
01.2023 - Current
- Delivered exceptional, personalized service to suite holders and VIP guests, maintaining discretion and professionalism to enhance guest satisfaction in upscale environments.
- Anticipated guest needs and addressed inquiries proactively, ensuring a seamless experience. Maintained cleanliness and organization of suites while ensuring sufficient setup of food, beverages, and supplies for uninterrupted service during events.
- Delivered and replenished beverages and requested items promptly, restocked supplies efficiently, and conducted inventory checks to prevent shortages.
- Coordinated setup and breakdown for suites to ensure timely readiness and smooth transitions between events.
Banquet Captain/Banquet Supervisor
Muckleshoot Casino Resort
Auburn, Washington
07.2024 - 01.2026
- Coordinated scheduling and delegated tasks for banquet staff and housemen, enhancing team efficiency and ensuring smooth event execution.
- Supervised daily banquet operations, including setup and breakdown of events (tables, buffets, bars, pipe and drape) in accordance with Banquet Event Orders (BEOs), ensuring accuracy and timeliness.
- Led pre-shift meetings to communicate function details, guest needs, and service expectations, ensuring alignment with casino/resort standards and operational excellence.
- Participated in weekly BEO Meetings, collaborating with Security, Sales, and Culinary departments to guarantee seamless guest experiences and operational alignment.
- Served as the primary on-site liaison for AV, event planners, and vendors, facilitating smooth execution and resolving issues from start to finish.
- Executed timelines and ensured all food & beverage requirements were met, maintaining high standards for guest satisfaction.
- Addressed requests from vendors, hosts, and guests promptly, resolving issues to maintain high satisfaction and encourage repeat business.
- Managed cash handling and oversaw beverage, linen, and equipment inventory while placing orders to ensure adequate supplies.
- Ensured all work areas and equipment were clean, sanitized, and well-maintained, supporting health and safety compliance.
Banquet Captain
Columbia Hospitality Inc.
Seattle, WA
09.2018 - 07.2025
- Collaborated with Culinary and Sales Departments to lead buffet and plated dinner events, addressing special food requests and adhering to strict client schedules.
- Managed and organized comprehensive multi-day event orders, effectively communicating requirements to the food and beverage team for flawless execution.
- Organized and delegated team members executing banquets for diverse events, ensuring proper assembly and arrangement of equipment to maintain seamless service flow.
- Arranged and disassembled banquet halls, handling linens, silverware, glassware, and decorations tailored to each event to ensure client satisfaction.
- Prepared coffee stations, buffet lines, reception displays, and serving areas to enhance presentation and the guest experience.
- Served food, beverages, and desserts promptly to large groups, demonstrating skill in carrying multiple plates and maintaining service efficiency.
- Demonstrated comprehensive knowledge of various menus, accommodating dietary needs and special requests with care to ensure guest satisfaction.
Education
Winthrop University
Rock Hill, SCSkills
- BEO coordination
- Banquet setup
- Inventory control
- Cash handling
- Suite setup
- Beverage service
- Event logistics
Timeline
Banquet Captain/Banquet Supervisor
Muckleshoot Casino Resort
07.2024 - 01.2026
Suite Attendant
Delaware North, Climate Pledge Arena
01.2023 - Current
Banquet Captain
Columbia Hospitality Inc.
09.2018 - 07.2025
Winthrop University