Morgan Newman
Middletown,OH
Overview
8
8
years of professional experience
Work History
Store Manager
Spirit Halloween
Middletown, OH
08.2025 - Current
- Directed store operations to ensure optimal inventory management and visual merchandising standards
- Implemented training programs for staff to enhance customer service and sales techniques
- Analyzed sales data to identify trends and adjust strategies for peak seasons
- Developed employee schedules to maximize efficiency and meet staffing needs
- Cultivated a positive team environment through effective communication and leadership practices
- Oversaw loss prevention measures, reducing shrinkage through training and surveillance protocols
- Collaborated with corporate teams on promotional initiatives to drive traffic and increase sales
- Enhanced operational workflows by introducing process improvements and best practices
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Owner
Marjories Legacy Cleaning LLC
Middletown, OH
06.2024 - Current
Housekeeping
Great Wolf Lodge
Mason, OH
07.2023 - Current
- Clean rooms, make beds, provide clean areas for guests, work safely with cleaning chemicals
Assistant Manager
Family Dollar
Morrow, OH
09.2024 - 02.2025
Manager
Scotty’s Irish pub
Franklin, OH
01.2018 - 10.2021
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing stock to reduce waste and improve cost efficiency.
- Trained and mentored staff on service protocols and customer engagement strategies.
- Implemented staff scheduling systems, enhancing workforce productivity during peak hours.
- Developed promotional strategies, increasing customer footfall and enhancing overall guest experience.
- Analyzed sales data to identify trends, informing menu adjustments and pricing strategies.
- Established vendor relationships, negotiating favorable terms for supplies and services.
- Led team meetings to foster collaboration, address challenges, and drive performance improvements.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Billing
R&L
Wilmington, OH
03.2021 - 08.2021
Education
Real Estate (Some college) - undefined
Sinclair Community College
Mason, OH12.2025
High school diploma - undefined
Greater Ohio Virtual School
Lebanon, OH06.2015
Skills
- Serving Experience
- Remote work (1 year)
- Cleaning Experience
- Bartending
- Work from home
- Phone etiquette
- Guest services
- Kitchen Experience
- Communication skills
- Restaurant Experience
- Commercial cleaning
- Billing
- Custodial experience
- Management (5 years)
- Computer skills
- Cleaning (1 year)
- Floor care
Timeline
Store Manager
Spirit Halloween
08.2025 - Current
Assistant Manager
Family Dollar
09.2024 - 02.2025
Owner
Marjories Legacy Cleaning LLC
06.2024 - Current
Housekeeping
Great Wolf Lodge
07.2023 - Current
Billing
R&L
03.2021 - 08.2021
Manager
Scotty’s Irish pub
01.2018 - 10.2021
Real Estate (Some college) - undefined
Sinclair Community College
High school diploma - undefined
Greater Ohio Virtual School