MORGAN NEYLAND
San Antonio,TX
Summary
Active Security Clearance l Healthcare Administrator l Air Force Veteran
Enthusiastic and highly skilled professional with 10 years of experience in healthcare management within dynamic environments. An Air Force veteran with proven success managing logistics, training, and planning for an organization of 4,600 personnel. Key achievements include leading departments to deliver measurable results in healthcare service delivery, enhancing operational agility and driving innovation to improve patient care and efficiency, and demonstration expertise in customer service, human resources, medical scheduling, billing, insurance, and office administration.
Recognized for exception communication skills and a strong commitment to delivering outstanding patient care. I posses a results-driven approach to operations and program management, with hands-on experience in leading complex network operations and system integration, facilitating training initiatives and risk management, and developing policies and optimizing resources.
Skilled in audit compliance and operational planning, I excel at leading global, multidisciplinary teams, ensuring mission readiness and operational excellence in high-stakes environments. My strong organizational skills and understanding of performance metrics allow me to effectively coordinate patient admissions and discharges, while implementing strategies to enhance healthcare management.
I am dedicated to staff development, having successfully built high-performing teams, overseen human resources, and managed supply chains to improve patient services. Committed to providing exceptional customer service in high-volume medical practices, I focus on fostering productive and efficient office operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Services Management
United States Air Force
Various Locations
12.2015 - Current
- Designed and implemented a same-day appointment pilot model that reversed an $81K asset loss; the model became the Medical Group benchmark and was adopted across multiple clinics.
- Optimized medical consult operations supporting approximately 30K annual appointments; increased access by 32% and ranked first in primary care availability across 19 Department of Defense markets.
- Led continuous improvement initiatives focused on clinical data and operational performance; improved data quality by 40% and secured $7.3M in appointment value.
- Identified defects in the electronic health system scheduling process and procured necessary technology solutions, ensuring 100% compliance for 13K clinical labels.
- Filled critical staffing gaps for 8 clinical providers when needed; clinic operations remained uninterrupted for 12.9K enrolled beneficiaries.
- Promoted and validated a base-wide immunization campaign with over 3.3K inoculations, the campaign achieved a 30% readiness rate within 2 weeks and exceeded Department of Defense targets.
- Led accessibility and inclusion initiatives supporting 112 personnel; organizational culture and awareness were strengthened as a result.
- Scheduled appointments with specialists on behalf of clients.
- Linked families to relevant community support to meet non-medical needs.
- Directed task management functions for senior command leadership and coordinated responses to more than 1.4K time-sensitive taskers; operational continuity was maintained across multiple units and commands.
- Organized administrative support for more than 80 official meetings and functions, processed 120 coordination packages and 14 procedural instructions to maintain high-level execution.
- Managed protocol and logistics support for 12 distinguished visitor engagements; execution remained seamless and aligned with executive expectations.
- Served as IT Custodian and collaborated with asset management to replace outdated hardware valued at $61K; removed 28 vulnerable devices with zero discrepancies.
- Implemented a systematic tracking and reporting framework for key clinic operational metrics; this enabled leadership to identify trends and inefficiencies, improving decision-making and resource allocation.
- Developed tools and operational resources that enhanced workflow for more than 50 personnel; these resources were adopted as the best organizational practices.
- Created an expedited supply approval process that reduced turnaround time from 7 to 2 days, executed on a $52K budget.
- Coached 9 staff members in public speaking and professional development; training was delivered to 75 personnel and recognized by command leadership.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Master of Arts - Healthcare Management
Waldorf University
Forest City, IA09.2026
Bachelor of Science - Sociology
American Military University
Charles Town, WV06-2022
Associate of Health Services - Healthcare Administration
Community College of The Air Force
Montgomery, AL09-2022
Health Services Technician - undefined
United States Air Force
Skills
- Operations Management
- Policy Development
- Crisis Response
- Program Management
- Logistics Coordination
- Process Improvement
- Procedural Documentation
- Health Records Management
- Appointment Scheduling
- Insurance Verification
- Medical Terminology
Certification
- Certified Billing and Coding Specialist (CBCS)
- Certified Medical Administrative Assistant
Technical Competencies
Microsoft Office Suite 365, Mac, Microsoft Windows, Revenue Cycle, MHS Genesis, AHLTA
Profile Link
https://hhusa.lightning.force.com/lightning/r/Contact/003PD00000YSaUoYAL/view
Timeline
Health Services Management
United States Air Force
12.2015 - Current
Health Services Technician - undefined
United States Air Force
Master of Arts - Healthcare Management
Waldorf University
Bachelor of Science - Sociology
American Military University
Associate of Health Services - Healthcare Administration
Community College of The Air Force