Morgan Wilson
Delaware
Summary
Results-driven healthcare leader with experience in practice management, overseeing clinical workflows, staff coordination, and daily operations. Background includes roles as a Certified Ophthalmic Assistant, Surgery Coordinator, and Eye/Tissue Recovery Technician, with hands-on expertise in surgical support, patient care, and administrative functions. Demonstrates strong leadership and communication skills, with additional experience in elective procedure promotion, LensX cataract support, Wavefront LASIK assistance, and tissue procurement. Holds a Bachelor’s degree in Healthcare Management, with a solid foundation in organizational strategy and healthcare operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Practice Manager- Surgical Services
Planned Parenthood of Greater Ohio
Columbus
06.2025 - Current
- Oversee daily operations of surgical services, ensuring efficient patient flow and timely case management.
- Manage staff scheduling, maintain physician schedules, and identify workflow bottlenecks to improve throughput.
- Lead hiring, corrective action, and performance management for clinical and administrative team members.
- Provide consistent leadership, coaching, and support to maintain a high-functioning, collaborative team environment.
- Order monthly supplies, monitor inventory, and maintain purchasing within budget targets.
- Partner with clinicians and leadership to address operational issues and strengthen overall service delivery
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
Eye Bank Recovery Technician
Cincinnati Eye Bank
Cincinnati
07.2022 - 12.2022
- Retrieved, processed, and evaluated donor tissue for transplant and research purposes.
- Maintained sterile technique and ensured equipment readiness in lab and OR settings.
- Conducted thorough medical record reviews to assess donor eligibility.
- Documented recovery and lab activities in accordance with compliance standards.
- Assisted with distribution of tissue and maintained detailed tracking records.
Tissue Recovery Technician/Coordinator
Lifeline of Ohio
Columbus
09.2021 - 07.2022
- Led surgical teams during the recovery of musculoskeletal, skin, cardiovascular tissue, and corneas.
- Maintained sterile field during procedures and ensured compliance with recovery protocols.
- Reconstructed and prepared donors for release, following respectful post-procedure care.
- Conducted medical record reviews for eligibility determination.
- Managed logistical tasks including data entry, shipping coordination, and expense reporting.
- Coordinated with labs and tissue processors to meet time-sensitive deadlines.
Certified Ophthalmic Assistant
The Ohio State University Wexner Eye & Ear Institute
12.2018 - 09.2021
- Performed diagnostic testing including VA, refractions, IOP checks, and slit lamp exams.
- Assisted surgeons during LASIK and cataract procedures.
- Scribed clinical observations into EMR, maintaining accuracy under pressure.
- Coordinated patient surgeries and provided pre- and post-op instructions.
- Handled patient scheduling and administrative tasks to optimize clinic flow.
Certified Ophthalmic Assistant
Highland Clinic
10.2015 - 10.2018
- Conducted comprehensive eye testing including VA, IOP, OCT, and HVF.
- Assisted in LASIK and cataract procedures using LensX and Wavefront platforms.
- Scheduled surgeries and ensured patients were educated on all aspects of the surgical process.
- Acted as executive assistant to the MD, handling travel, correspondence, and office coordination.
- Maintained updated patient records and helped streamline operations in a high-volume practice.
Optometric Technician
Eye Care Inc
06.2013 - 10.2015
- Administered pre-testing and screening procedures.
- Referred patients for advanced medical care as needed.
- Utilized diagnostic instruments including auto-refractors and ophthalmoscopes.
- Documented patient data and relayed concerns to clinical staff.
Optician
Eye Care Inc
01.2013 - 06.2013
- Sold eyewear and consulted patients on frame and lens selections.
- Shaped and adjusted frames to match optical prescriptions.
- Wrote detailed lab orders for eyeglass fabrication.
Teller
Regions Bank
10.2012 - 01.2013
- Processed transactions with precision and maintained cash drawer integrity.
- Complied with strict audit and security protocols.
- Delivered prompt and confidential customer service.
Clerical Assistant
Eye Care Inc
04.2011 - 10.2012
- Managed front desk operations and patient intake.
- Scheduled appointments and obtained insurance authorizations.
- Communicated effectively with patients and medical staff via phone and in-person.
Education
Bachelor of Science - Healthcare Management
Franklin University
Columbus, OHStudied - Business Administration and Management
Louisiana State University Shreveport
Shreveport, LAHigh School Diploma -
C.E. Byrd High School
Shreveport, LASkills
- Patient care
- Team leadership
- Inventory management
- Effective communication
- Workflow optimization
- Policy implementation
- HIPAA and OSHA regulations
- Schedule management
Certification
- COA, Certified Ophthalmic Assistant
Timeline
Practice Manager- Surgical Services
Planned Parenthood of Greater Ohio
06.2025 - Current
Eye Bank Recovery Technician
Cincinnati Eye Bank
07.2022 - 12.2022
Tissue Recovery Technician/Coordinator
Lifeline of Ohio
09.2021 - 07.2022
Certified Ophthalmic Assistant
The Ohio State University Wexner Eye & Ear Institute
12.2018 - 09.2021
Certified Ophthalmic Assistant
Highland Clinic
10.2015 - 10.2018
Optometric Technician
Eye Care Inc
06.2013 - 10.2015
Optician
Eye Care Inc
01.2013 - 06.2013
Teller
Regions Bank
10.2012 - 01.2013
Clerical Assistant
Eye Care Inc
04.2011 - 10.2012
Bachelor of Science - Healthcare Management
Franklin University
Studied - Business Administration and Management
Louisiana State University Shreveport
High School Diploma -
C.E. Byrd High School