Morgan Paredes
Surf City,NC
Summary
Detail-oriented professional with experience at Marine Corps Air Station Miramar, excelling in clerical operations and customer service. Proven track record in enhancing communication and resolving issues, while ensuring data privacy. Skilled in training staff and implementing feedback mechanisms to improve service delivery and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Marine Corps Air Station (MCAS) Miramar
07.2022 - Current
- Managed correspondence and documentation for efficient office operations.
- Coordinated schedules and meetings for supervisory staff to enhance communication.
- Processed forms and records, ensuring compliance with military regulations.
- Maintained databases and filing systems to ensure accurate information retrieval.
Customer Service Representative
Marine Corps
07.2022 - 07.2026
- Resolved customer inquiries and complaints efficiently, enhancing service satisfaction and retention.
- Trained new staff on customer service protocols and operational procedures, fostering team competence.
- Implemented feedback mechanisms to improve service delivery and address recurring issues proactively.
- Collaborated with cross-functional teams to streamline communication processes, reducing response times significantly.
Education
High School Diploma -
Suitland
District Heights, MD06-2022
Skills
- Meticulous attention to detail
- Clerical operations management
- Ensuring data privacy
- Clear and concise communication
- Effective problem resolution
- Effective multitasking
Certification
- Microsoft 365 certified
- Lean Six Sigma Yellow Belt
- Lean Six Sigma Green Belt
Timeline
Administrative Clerk
Marine Corps Air Station (MCAS) Miramar
07.2022 - Current
Customer Service Representative
Marine Corps
07.2022 - 07.2026
High School Diploma -
Suitland