Morgan Phillips
Summary
Empathetic Care Worker with a sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyles for residents. Offers enhanced care with flexible learning approaches for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
5
5
years of professional experience
Work History
Health Screener
Sodexo/St. Agnes Hospital
03.2021 - 12.2021
- Contributed to a positive team environment by collaborating effectively with colleagues and sharing knowledge when appropriate.
- Provided exceptional customer service skills while interacting with diverse populations on a daily basis, creating a welcoming environment for all patients.
- Disinfected tools, equipment and surfaces between patients.
- Reduced wait times for patients by implementing effective time management strategies during screenings.
- Maintained a clean and organized work environment, ensuring compliance with infection control protocols.
Behavior Therapist
Total Spectrum
02.2020 - 08.2020
- Enhanced client progress by consistently monitoring and adjusting treatment goals.
- Improved client behavior by implementing individualized therapy plans and interventions.
- Conducted assessments to establish baseline data and measure client progress over time.
- Maintained detailed documentation of client progress, ensuring accurate reporting to supervisors and insurance providers.
- Provided ongoing training and support to caregivers for consistent implementation of therapeutic strategies at home.
- Strengthened communication abilities among clients through targeted speech therapy exercises and activities.
- Advanced motor skill development through structured play activities designed to improve coordination and balance.
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
In-Home Caregiver
Home Instead Senior Care
01.2019 - 01.2020
- Improved client well-being by providing personalized and compassionate in-home care services.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
- Provided essential medication reminders to ensure clients took prescriptions on time and in accordance with doctor''s orders.
- Delivered timely transportation services for medical appointments, grocery shopping, social events, or other necessary errands.
- Supported the physical health of clients through regular exercise routines tailored to individual abilities and limitations.
- Collaborated closely with family members to communicate updates on client progress and address any concerns or issues that arose during care provision.
- Maintained detailed records of client information, including medical history, personal preferences, goals, and care plan updates.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
Hostess/Server
Fazolis
01.2018 - 02.2019
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Hostess/Server
Buffalo Wild Wings
09.2016 - 12.2017
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
Education
No Degree - Nursing
Moraine Park Technical College
Fond Du Lac, WICosmetology - Cosmetology
Advanced College of Cosmetology
Waupun, WI02.2024
Skills
- Documentation accuracy
- Patient confidentiality
- Self Motivation
- Teamwork and Collaboration
- Time Management
- Multitasking Abilities
- Attention to Detail
- Problem-Solving
- Professional Demeanor
- Excellent Communication
- Adaptability and Flexibility
- Reliability
Accomplishments
- Gained training privileges as a In-Home Caregiver and trained more than 5 employees.
- Helped plan my colleges APCA event and respectfully promoted my school by effectively completing all APCA coursework during the out of state event as Student Senate President.
- Went on walks with over 65 shelter dogs at the local Fond du Lac, WI animal shelter as a volunteer.
Certification
Additional Information
I entered the workforce at the age of 18 years old. I pride myself on being a dedicated, reliable, hard worker. I have always admired myself for being the first in my family to ever attend a college. Although being a fulltime college student while working fulltime was it's fair share of struggle, I like to look back at that and remind myself how capable I am in being able to overcome any goals that I may make for myself rather they be personal, or professional. I do have gaps in my employment which were due to me becoming pregnant with my daughter in 2020 and becoming very sick during the pregnancy, then wanting to be a stay-at-home mom until she was of school age. I am very excited to rejoin the workforce and find a career!
Languages
English
Timeline
Health Screener
Sodexo/St. Agnes Hospital
03.2021 - 12.2021
Behavior Therapist
Total Spectrum
02.2020 - 08.2020
In-Home Caregiver
Home Instead Senior Care
01.2019 - 01.2020
Hostess/Server
Fazolis
01.2018 - 02.2019
Hostess/Server
Buffalo Wild Wings
09.2016 - 12.2017
No Degree - Nursing
Moraine Park Technical College
Cosmetology - Cosmetology
Advanced College of Cosmetology
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