MORGAN PHILLIPS
Lakewood,WA
Summary
Detail-oriented Information Technology graduate from Detroit School for Digital Technology, equipped with robust skills in network infrastructure management and performance optimization. Proven track record in maintaining critical operational systems while effectively balancing complex hardware and software elements. Expertise includes troubleshooting security issues and offering strategic advisory services to enhance organizational performance. Committed to leveraging technical knowledge to drive growth within a forward-thinking organization. Resourceful network technician with experience maintaining complete infrastructure operations. Savvy insight balancing complex network hardware and software elements to meet critical organizational performance needs. Several years, lent troubleshooting and advisory services to address security and operational concerns.
Overview
12
12
years of professional experience
Work History
Network Technician
Lumen Technologies
Tacoma, WA
03.2023 - Current
- Modified software programs for network device configuration and control.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Performed troubleshooting activities to identify and repair equipment failures or configuration issues.
- Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
- Maintained records of repairs, upgrades, installations and other maintenance activities.
- Handled equipment repairs and related trouble reporting.
- Installed and managed connected hardware and application components to assure nonstop environment operations.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Tested and evaluated network systems to eliminate problems and make improvements.
- Received and prioritized support requests to maximize resource utilization.
- Developed new methods for improving system efficiency and reliability.
- Maintained positive working relationship with fellow staff and management.
- Terminated Cat6 cable connectors and modular plugs.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Communicated technical information in easily understood terms to non-technical individuals.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
Professional 6
United States Army
01.2017 - 01.2022
- Maintained Inventory
- Tech who performed quality control and quality assurance on machines
- Manual testing and digital testing
- Maintained custodial duties of 1.2 million dollars in equipment for 6 Months
- Shift lead who was in charge of 3 other techs
- Global response to covid for 6 months
- Part of a blood donor team who helped collect units of blood and helped the U.S
- Armed Forces overseas
Customer Service Representative
Mission Linen
Morro Bay, CA
01.2016 - 01.2017
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided top quality control and eliminated downtime to maximize revenue.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed positive relationships with customers through friendly interactions.
Service Representative
Albertsons
01.2013 - 01.2016
- Acquired new businesses through cold calling, soliciting, and connections
- Part of a team that would supply oil workers with fire retardant jackets
- Sales experience
- Provide excellent customer service
Education
Courses in - NET+, CYSA+, SEC
DSDT
01.2022
Associate of Science - Clinical Laboratory Science
George Washington University
Washington, DC04-2019
Skills
- Leadership
- Problem Solving
- Accountability
- Team Oriented
- Customer Service
- Troubleshooting
- Networking
- Work Ethic
- Quick Learner
- LAN configuration
- Network configuration
- Switches and routers
- Network performance tuning
- Operating systems
- Wireless networking
- Network installation
- Software configuration
- Networking hardware installation
- Cable termination
- Cabling infrastructure
- Telephone technical support
Accomplishments
- I was named peak performer for the third quarter in my company for 2024
Timeline
Network Technician
Lumen Technologies
03.2023 - Current
Professional 6
United States Army
01.2017 - 01.2022
Customer Service Representative
Mission Linen
01.2016 - 01.2017
Service Representative
Albertsons
01.2013 - 01.2016
Courses in - NET+, CYSA+, SEC
DSDT
Associate of Science - Clinical Laboratory Science
George Washington University
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