Morgan Picon-Esterline
Atlanta,GA
Summary
Aircraft Support Mechanic seeking to further career as an Aircraft Maintenance Technician. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of safety and accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Aircraft Support Mechanic
Delta Air Lines
05.2021 - Current
- Performed aircraft repairs or replacement of parts as related to interior cabin items.
- Assisted in disassembly and assembly of aircraft TRENT engines.
- Performed inspections, functional checks and preventive maintenance on aircraft cabin items.
- Increased mechanic team efficiency with effective communication and coordination during high-pressure situations.
Maintenance Utility Employee 1
Delta Air Lines
02.2021 - 05.2021
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new cleaning parts processes.
- Demonstrated strong organizational and time management skills while managing engine parts.
Customer Service Agent
Delta Air Lines
06.2018 - 02.2021
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Ramp Agent
Delta Air Lines
07.2017 - 06.2018
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
Skills
- Experience as MIC on shift as ASM in D266
- Able to work safely in fast-paced environment
- Experience with various specialty tools
- Excellent troubleshooting skills
- Excellent oral and written communication
- Attentive to quality and detail
Certification
- Powerplant License, Aug 2024
- Airframe License, Apr 2024
- EWIS, 2023
- Snap-On Multimeter, 2020
Timeline
Aircraft Support Mechanic
Delta Air Lines
05.2021 - Current
Maintenance Utility Employee 1
Delta Air Lines
02.2021 - 05.2021
Customer Service Agent
Delta Air Lines
06.2018 - 02.2021
Ramp Agent
Delta Air Lines
07.2017 - 06.2018