Morgan Picon-Esterline
Newnan,GA
Summary
Dependable aviation professional with comprehensive background in aircraft maintenance and support. Proven ability to troubleshoot and resolve mechanical issues, ensuring operational efficiency and safety. Known for strong team collaboration, adaptability, and commitment to achieving high-quality results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Aircraft Support Mechanic
Delta Air Lines
Atlanta, GA - Engine Maintenance
03.2024 - Current
- Installed new engine components according to manufacturer specifications.
- Assembled and disassembled various Rolls Royce Trent engines.
- Optimized workflow by maintaining an organized safe workspace and ensuring proper inventory management of tools and equipment.
- Utilized aviation maintenance programs on a daily basis ie. EMM, MTAC and GEM.
Aircraft Support Mechanic
Delta Air Lines
Atlanta, GA - Cabin Maintenance
05.2021 - 03.2024
- Performed aircraft repairs or replacement of parts as related to interior cabin items.
- Performed inspections, functional checks and preventive maintenance on aircraft cabin items.
- Increased mechanic team efficiency with effective communication and coordination during high-pressure situations.
Maintenance Utility Employee 1
Delta Air Lines
Atlanta, GA
02.2021 - 05.2021
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new cleaning parts processes.
- Demonstrated strong organizational and time management skills while safely managing engine parts.
Customer Service Agent
Delta Air Lines
Charleston, SC / Mobile, AL
06.2018 - 02.2021
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Ramp Agent
Delta Air Lines
Seattle, WA / Atlanta, GA
07.2017 - 06.2018
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for 10+ daily flights.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Education
Associate of Applied Science - Airframe And Powerplant Technology
Coastal Alabama Community College
Mobile, AL2021
Skills
- Experience as acting MIC
- Able to work safely in fast-paced environment
- Experience with various specialty tools
- Excellent troubleshooting skills
- Excellent oral and written communication
- Attentive to quality and detail
- Documentation and recordkeeping
Certification
- Powerplant License, Aug 2024
- Airframe License, Apr 2024
- EWIS, Oct 2023
- Snap-On Multimeter, Dec 2020
Timeline
Aircraft Support Mechanic
Delta Air Lines
03.2024 - Current
Aircraft Support Mechanic
Delta Air Lines
05.2021 - 03.2024
Maintenance Utility Employee 1
Delta Air Lines
02.2021 - 05.2021
Customer Service Agent
Delta Air Lines
06.2018 - 02.2021
Ramp Agent
Delta Air Lines
07.2017 - 06.2018
Associate of Applied Science - Airframe And Powerplant Technology
Coastal Alabama Community College