Morgan Grass
Phoenix,Arizona
Summary
Warranty claims associate with strong investigative, communication, and case management skills. Experienced in evaluating coverage and resolving customer issues. Looking to transition into an insurance claims representative role.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Customer Care Manager
Pulte Group
Scottsdale, Arizona
04.2021 - Current
- Conducted investigations of warranty claims for defective components in developed products.
- Ability to multitask effectively by managing a heavy call volume and tracking warranty cases in a status management system.
- Processed warranty claims within specified deadlines, ensuring compliance.
- Issuing denial letters to customers following the completion of investigations.
- Prepared purchase orders according to established specifications.
- Managed requests for additional documentation from customers promptly.
- Maintained comprehensive records of all claim activities, including correspondence and payments.
Marketing/Business Development Specialist
AAA Smart Home
Tempe, Arizona
12.2011 - 04.2021
- Developed targeted lead generation strategies to increase client acquisition and enhance market presence.
- Established and maintained strong client relationships, resulting in enhanced customer loyalty and retention rates.
- Implemented performance metrics tracking systems to evaluate sales effectiveness and identify areas for improvement.
- Leveraged CRM tools to streamline sales pipeline development and enhance tracking of client interactions.
- Developed relationships with potential clients to gain momentum for account development opportunities.
- Negotiated contracts with vendors, suppliers, partners, and other stakeholders to maximize profitability.
- Generated sales leads by attending trade shows and networking events.
Education
High School Diploma -
Ironwood High School
Glendale, AZ05-2006
Skills
- Warranty claim management
- Documentation processing
- Deadline adherence
- Team collaboration
- Warranty investigation
- Process compliance
- CRM proficiency
- Attention to detail
- Problem solving
- Multitasking Abilities
- Teamwork and collaboration
Certification
Techsee Certification
Timeline
Customer Care Manager
Pulte Group
04.2021 - Current
Marketing/Business Development Specialist
AAA Smart Home
12.2011 - 04.2021
High School Diploma -
Ironwood High School