Morgan Poncè
Marietta,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
12
12
years of professional experience
Work History
Server
Waffle House
11.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender
TipTop Staffing
05.2019 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Assistant Event Manager
Stone Ridge Event Center
04.2018 - 06.2022
- Liaised with clients to determine exact event requirements.
- Implemented protocols and procedures to effectively manage planning process.
Restaurant Food Server
Golden Corral
02.2018 - 04.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Extreme Staffing
06.2014 - 07.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Guest Service Representative
313 Salon
06.2017 - 01.2018
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Sales Associate
Rue 21
03.2011 - 09.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
GED -
Campbell High School
Smyrna, GA05.2013
Skills
- Adaptable and Flexible
- Course Suggestions
- Cocktail Knowledge
- Dining Room Cleaning and Upkeep
- Order Accuracy
- Menu Memorization
- Taking Reservations
- Waiting Tables
- Guest Inquiries
- Courteous Phone Demeanor
- Cash Handling
Timeline
Server
Waffle House
11.2022 - 02.2023
Bartender
TipTop Staffing
05.2019 - 06.2022
Assistant Event Manager
Stone Ridge Event Center
04.2018 - 06.2022
Restaurant Food Server
Golden Corral
02.2018 - 04.2020
Guest Service Representative
313 Salon
06.2017 - 01.2018
Server
Extreme Staffing
06.2014 - 07.2019
Sales Associate
Rue 21
03.2011 - 09.2012
GED -
Campbell High School
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