Morgan Powell
Carrollton
Summary
Dedicated and detail-oriented with expertise in multitasking, follow-through and problem-solving gained in prior career's in customer service. Motivated to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
Work History
Authorization Representative
Fresenius Medical Care
04.2021 - Current
- I worked under the insurance verification.
- I worked under the California verification team.
- I worked under VA.
- I now currently work under Med authorization team.
- I submit authorization's for injectable drugs.
- I call insurance company to verify information for the patients plan for authorization requirement and submissions.
- Fax, email or call authorizations and follow up to obtain response.
Customer Service Representative
Cigna
01.2020 - 03.2021
- Intake information to to file Disability Claims. I would help customers to get the correct information on how the disability process goes and what to do.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Instructional Assistant & Aftercare Coordinator
St. Timothy's Christian Academy
08.2017 - 06.2019
- Performed special tasks such as working one on one with students to help with special needs to learn and grow.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
- Helped classroom teachers achieve instructional objectives.
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
Early Childhood Teacher's Assistant
Kids 'R' Kids Learning Academies
03.2017 - 09.2018
- Oversaw students in classroom, halls and to monitor, enforce rules and support lead teacher.
- Monitored students on field trips by overseeing various tasks to keep youths safe in public settings.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
Floater
Liberty Burger
09.2016 - 03.2017
- Applied communication and problem-solving skills to resolve customer complaints and promote brand loyalty.
- Visited new customers within minutes to make introductions, discuss specials, take drink orders and build and immediate positive connection with guests.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
Undecided
Collin County Community College District
Plano, TXSkills
- Organized and detail-oriented
- Personable and charismatic
- Teamwork skills
- Communication skills
- Time management
Timeline
Authorization Representative
Fresenius Medical Care
04.2021 - Current
Customer Service Representative
Cigna
01.2020 - 03.2021
Instructional Assistant & Aftercare Coordinator
St. Timothy's Christian Academy
08.2017 - 06.2019
Early Childhood Teacher's Assistant
Kids 'R' Kids Learning Academies
03.2017 - 09.2018
Floater
Liberty Burger
09.2016 - 03.2017
Undecided
Collin County Community College District
Similar Profiles
ANJULI F. HERNANDEZANJULI F. HERNANDEZ
NA at Fresenius Medical Care, Fresenius Admissions ServicesNA at Fresenius Medical Care, Fresenius Admissions Services
Lina NgaoLina Ngao
Associate Global Product Manager at Fresenius Medical Care, NxStage Home CareAssociate Global Product Manager at Fresenius Medical Care, NxStage Home Care
Tina Alvarenga, BSN, RNTina Alvarenga, BSN, RN
Facility Administrator at Azura Vascular Care - Fresenius Medical CareFacility Administrator at Azura Vascular Care - Fresenius Medical Care
Zied RomdhaneZied Romdhane
Sales&Service Engineer at Almofadaly Medical Equipment-Fresenius Medical CareSales&Service Engineer at Almofadaly Medical Equipment-Fresenius Medical Care
JAMES THOMPSON JR.JAMES THOMPSON JR.
Maintenance Supervisor at Pilgrim'sMaintenance Supervisor at Pilgrim's