Morgan Powers
Coolidge,AZ
Summary
Results-oriented consultant with strong skills in customer service and employee training. Known for effective communication and time management abilities, contributing to enhanced client experiences and loyalty. Ready to apply expertise in building relationships to achieve business objectives.
Overview
4
4
years of professional experience
Work History
Fitness Consultant
EOS Fitness
Queen Creek, AZ
08.2024 - Current
- Delivered exceptional customer service, enhancing member experience and satisfaction.
- Educated members on fitness programs, classes, and membership options available.
- Conducted needs analysis and presented tailored options, facilitating informed customer decisions.
- Personalized client interactions to drive loyalty and enhance solution implementation.
- Aligned appropriate resources with customer requirements to address concerns swiftly, improving satisfaction.
- Managed incoming calls and directed inquiries to appropriate departments.
- Scheduled sales and training appointments with current and future members.
Server Trainer
Olive Garden
Casa Grande, AZ
10.2022 - 10.2024
- Trained new servers on menu knowledge and service standards.
- Conducted ongoing evaluations of wait staff performance, delivering targeted feedback to improve service quality.
- Collaborated with management to assess and prioritize training needs, enhancing staff development initiatives.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Vehicle Acquisition Specialist
Autonation Honda Chandler
Chandler, AZ
06.2023 - 09.2023
- Evaluated vehicle condition and value during appraisal processes.
- Assisted customers in selecting vehicles based on needs and preferences.
- Conducted vehicle demonstrations to showcase features and benefits.
- Managed customer inquiries and provided detailed product information.
- Built relationships with clients to encourage repeat business and referrals.
Education
Associate of Arts - General Studies
Central Arizona College
Casa Grande, AZ08-2026
Skills
- Needs Analysis
- Cross selling and upselling
- Customer Service
- Employee training
- Problem-solving skills
- Effective communication
- Feedback implementation
- Appointment scheduling
- Time management
- Sales strategies
- Verbal and written communication
Timeline
Fitness Consultant
EOS Fitness
08.2024 - Current
Vehicle Acquisition Specialist
Autonation Honda Chandler
06.2023 - 09.2023
Server Trainer
Olive Garden
10.2022 - 10.2024
Associate of Arts - General Studies
Central Arizona College