Hi, I’m
Morgan Randle
Bossier City,LA
Summary
History of maintaining equipment, updating software and handling network security with an organized and systematic focus. Strong multitasker with excellent communication and planning abilities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
years of professional experience
Work History
General DynamicsBossier City, LA
Help Desk Support Technician
03.2023 - Current
Job overview
- Opened service tickets for clients, documenting user information and description of problem.
- Assisted customers with instructional support and product troubleshooting.
- Input data from multiple sources and output data to various forms of physical media.
- Escalated failures to system and application programming staff for remediation.
United States Army National GuardMonroe , LA
Unit Supply Specialist (92Y)
11.2017 - Current
Job overview
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- maintaining and updating records and tracking databases
- Managed user profiles, security access and shared file structures.
Camp Minden YCPMinden, LA
Cadre Team Leader
07.2022 - 08.2023
Job overview
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
Camp Minden YCPMinden, LA
Warehouse Specialist
02.2021 - 02.2022
Job overview
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Created spreadsheets, invoices and estimates with company SAP software to keep paperwork current and complete.
- Routing calls to product line specialist, application,or system support specialist when appropriate.
- Documented actions by completing forms, reports, logs and records.
Nike Factory OutletBossier City, LA
Sales Associate
01.2020 - 01.2021
Job overview
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
Education
Bossier Parish Community CollegeBossier City, LA
Associate of Applied Science from General Sciences
01.2024
Airline High SchoolBossier City, LA
High School Diploma
05.2018
Skills
- Strong analytical, organizational and project management skills
- Microsoft Windows and Office
- Analytical and Methodical
- DoD SECRET clearance
- Hardware and Software Updates
- Technical Troubleshooting
- Data Entry
- IT Management
- Merchandising
- Product Recommendations
Timeline
Help Desk Support Technician
General Dynamics
03.2023 - Current
Cadre Team Leader
Camp Minden YCP
07.2022 - 08.2023
Warehouse Specialist
Camp Minden YCP
02.2021 - 02.2022
Sales Associate
Nike Factory Outlet
01.2020 - 01.2021
Unit Supply Specialist (92Y)
United States Army National Guard
11.2017 - Current
Bossier Parish Community College
Associate of Applied Science from General Sciences
Airline High School
High School Diploma