Morgan Roach
Decaturville,TN
Summary
Proven track record in fostering academic growth and enhancing client satisfaction, notably at Decatur Public Schools. Skilled in relationship building and professional ethics, I excel in creating nurturing environments and implementing effective management strategies. Achieved consistent positive outcomes through innovative lesson planning and personalized service, demonstrating a blend of hard and soft skills.
Overview
12
12
years of professional experience
Work History
Preschool Teacher
Decatur Public Schools
08.2023 - Current
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.
Preschool Teacher
Noahs's Ark Learning Center
08.2022 - 05.2023
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
Customer Service Representative
West Tennessee Bone & Joint
03.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cosmetologist
Southern Oaks Assisted Living
01.2018 - 01.2020
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Maintained client treatment records and designed long-term care programs for return customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Managing Cosmetologist
Refined Image
01.2017 - 01.2020
- Conducted regular quality assessments of services provided, implementing changes as needed to ensure consistently superior results.
- Implemented safety protocols to protect both clients and employees from potential hazards associated with various treatments or procedures.
- Regularly reviewed financial statements for accurate budget management and identification of areas for cost reduction or revenue growth opportunities.
- Promoted excellent communication among team members, facilitating seamless cooperation on complex projects requiring multiple areas of expertise.
- Provided exceptional customer service by addressing and resolving client concerns promptly, maintaining a reputation for professionalism and reliability.
Cosmetologist
The Final Touch
01.2016 - 01.2017
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Restaurant Hostess
Buffalo Wild Wings
01.2013 - 01.2015
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Associate of Arts - Cosmetology
Elite College of Cosmetology
Lexington, TN05.2016
High School Diploma -
Chester County High School
Henderson, TN05.2014
Skills
- Health insurance
- New Client Acquisition
- Positive Reinforcement
- Friendly Communication
- Professionalism and Ethics
- Relationship Building and Management
Timeline
Preschool Teacher
Decatur Public Schools
08.2023 - Current
Preschool Teacher
Noahs's Ark Learning Center
08.2022 - 05.2023
Customer Service Representative
West Tennessee Bone & Joint
03.2020 - 03.2021
Cosmetologist
Southern Oaks Assisted Living
01.2018 - 01.2020
Managing Cosmetologist
Refined Image
01.2017 - 01.2020
Cosmetologist
The Final Touch
01.2016 - 01.2017
Restaurant Hostess
Buffalo Wild Wings
01.2013 - 01.2015
Associate of Arts - Cosmetology
Elite College of Cosmetology
High School Diploma -
Chester County High School
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