Summary
Overview
Work History
Education
Timeline
Generic

Morgan Robinson

Summary

Experienced with operational process improvements and streamlining workflows for efficiency. Utilizes strong problem-solving skills and collaborative approaches to meet organizational goals. Track record of effective resource management and implementing best practices for operational success.

Overview

9
9
years of professional experience

Work History

Phlebotomist

LabCorp
03.2025 - Current
  • Collects blood samples following established safety protocols and procedures.
  • Maintains accurate patient records and ensured compliance with laboratory standards.
  • Trains new staff on phlebotomy techniques and equipment usage.
  • Collaborates with healthcare teams to improve patient care processes and outcomes.
  • Collects blood samples utilizing venipuncture and capillary techniques for diagnostic testing.
  • Ensures adherence to safety protocols and infection control standards during specimen collection.
  • Continuously updates phlebotomy knowledge through professional development courses, ensuring best practices are upheld.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Packaged and shipped specimens to central lab daily.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.

Lead Patient Care Coordinator- REMOTE

Onsite Dermatology
06.2024 - 03.2025
  • Verifies benefits, policy number, pre-certification requirements, insurance contact information and effective dates of coverage.
  • Responsible for billing, including humanitarian, workman's compensation and no-fault auto accidents.
  • Applies payments to the appropriate bill or refunds to the applicable party.
  • Initiates next billing, assign appropriate follow-up and/or collection step(s), this is not limited to calling patients, insurers or employers, as appropriate. Sends initial or secondary bills to Insurance payers.
  • Documents billing, follow-up and/or assign collection step(s) that are taken and all measures to resolve assigned accounts, including escalation to Supervisor/Manager if necessary.
  • Processes administrative and Medical appeals, refunds, reinstatements and rejections of insurance claims with the oversight of the Supervisor and/or Manager
  • Performs follow-up on explanation of benefits received from third-party carriers to maximize revenue and reviews payments to ensure consistency with insurance policy terms.
  • Verifies benefits, policy number, pre-certification requirements, insurance contact information and effective dates of coverage.
  • Works with Insurance payers to ensure proper billing takes place on all assigned patient accounts. Depending on payer contract may be required to participate in conference calls, accounts receivable reports, compiles the issue report in order to expedite resolution of accounts.
  • Works follow up report daily, maintaining established goal(s), and notifies Supervisor, of issues preventing achievement of such goal(s). Follows up on daily correspondence (denials, underpayments) to appropriately work Patient accounts.

Surgery Scheduling Coordinator- Hybrid/Remote

Woolfson Eye Institute
09.2023 - 05.2024
  • Coordinated surgical schedules to optimize operating room utilization and minimize patient wait times.
  • Collaborated with surgeons, nurses, and administrative teams to ensure seamless patient care transitions.
  • Managed appointment systems using electronic health record (EHR) software for efficient scheduling processes.
  • Developed and implemented procedures for handling patient inquiries and resolving scheduling conflicts.
  • Trained new staff on scheduling protocols and software tools to enhance team performance.
  • Analyzed scheduling data to identify trends and recommend process improvements for operational efficiency.
  • Facilitated communication between departments regarding surgery preparations and patient readiness requirements.
  • Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
  • Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
  • Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Verified insurance coverage and obtained pre-authorizations.
  • Updated patient records to reflect upcoming surgeries and medical histories.

Triage Coordinator

Asheville Internal Medicine
10.2016 - 09.2023
  • Assists in establishing and maintaining positive working relationships with current and potential referral sources.
  • Communicates referrals, admissions, and additional needs with the community relations personnel as appropriate.
  • Oversees referrals
  • Maintains and ensures patient information is up to date and accurate in EHR System.
  • Medication Pre-authorization requests are completed and submitted appropriately
  • Ensures a seamless transition of patients to provider relations are communicated
  • Assists billing department with insurance verification and authorization processes.
  • Reviews patient's medical diagnosis, prognosis, medications, procedures and clinical course.
  • Triages clinical calls which come into the organization in collaboration with the appropriate Provider and/or Medicare Director

Education

High School Diploma -

Clyde A. Erwin High School
Asheville
01.2008

Phlebotomy - Healthcare Administration

South Western Community College
Sylva, NC
12-2015

Timeline

Phlebotomist

LabCorp
03.2025 - Current

Lead Patient Care Coordinator- REMOTE

Onsite Dermatology
06.2024 - 03.2025

Surgery Scheduling Coordinator- Hybrid/Remote

Woolfson Eye Institute
09.2023 - 05.2024

Triage Coordinator

Asheville Internal Medicine
10.2016 - 09.2023

High School Diploma -

Clyde A. Erwin High School

Phlebotomy - Healthcare Administration

South Western Community College

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Morgan Robinson