Morgan Rodriguez
Davenport,IA
Summary
Seasoned Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Versatile and able to work all store positions.
Overview
4
4
years of professional experience
Work History
Team Member
Kwik Star
09.2020 - 02.2021
- Upheld high standards of productivity and quality in all areas of operations.
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
- Worked hard to learn all required tasks quickly and maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Loaded and unloaded perishable/non perishable food items, materials and components weighing in excess of 50+ pounds using proper safety procedures to avoid injuries.
- Monitored inventory and promptly reported food items requiring reorder.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
- Cleaned utensils, dishes and glasses for customer use.
- Upheld food safety standards at all times.
- Completed prepping, cleaning and other kitchen duties to support cooks.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
Shift Manager
Kentucky Fried Chicken
04.2019 - 09.2020
- Assist in helping customers with complaints and/or concerns in a friendly manner Enforcing company principles in a professional manner Responsible for running shifts, assigning duties, and development of team members.
- Able to do inventory management, labor, and cash handling.
- Able to work in all areas of the store, such as •Operate drive-thru in a timely manner with customer service skills •Run front counter while listening to customers and ensure their needs are met and orders are correct •Pack food fast and accordingly to each order and send to its respective area •Stock areas at night, such as lobby, drive-thru, and packing area •Cook as well as dishes when needed, following food and cleaning safety rules and requirements •Close the entire store in a productive and timely manner following each areas individualized list of tasks.
Crew Member
Pizza Ranch
07.2017 - 04.2018
- Managed the front cash register and greeted all customers with a warm smile.
- Operated the drive-thru and ensured accurate orders delivered to customers in a timely manner.
- Responsible for cleaning tables quickly and bussing dishes back to the kitchen.
- Maintained all sanitation, health, and safety standards in work areas such as the kitchen, in pizza and on the salad bar.
Education
GED -
Scott Community College
Davenport, IA2023
Skills
- Inventory Management
- Team development
- Training and mentoring
- Opening and closing procedures
- Brand management
- Issue and conflict resolution
- Lead generation
- Team building
- Cash handling
- Project organization
- Communications
- Problem resolution
- Relationship development
- Customer service
- Supervision
- Planning and coordination
- Team management
- Schedule oversight
Accomplishments
GPA: 3.0, 1st Honors - 1 Semester, 2nd Honors, 1 Semester, Honors Biology, Enrolled in Talented & Gifted Program, Junior Rotarian Clubs & Activities: Iowa Youth Congress, Student Senate, Teacher Assistant
Empower Tanzania - Participated in the organization and implementation of a fundraiser for providing clean water wells in the African countryside
Please Pass the Love - Involved in activities that develop student leadership in schools to advocate for mental health awareness.
Activities and Honors
GPA: 3.0, 1st Honors - 1 Semester, 2nd Honors, 1 Semester, Honors Biology, Enrolled in Talented & Gifted Program, Junior Rotarian Clubs & Activities: Iowa Youth Congress, Student Senate, Teacher Assistant
Empower Tanzania - Participated in the organization and implementation of a fundraiser for providing clean water wells in the African countryside Please Pass the Love - Involved in activities that develop student leadership in schools to advocate for mental health awareness.
Timeline
Team Member
Kwik Star
09.2020 - 02.2021
Shift Manager
Kentucky Fried Chicken
04.2019 - 09.2020
Crew Member
Pizza Ranch
07.2017 - 04.2018
GED -
Scott Community College