MORGAN ROSE
Reading,PA
Summary
To obtain an administrative or leadership position that will utilize my skills, abilities and experience to contribute to the company's success and help me further my nursing career and education towards my BSN on the administration side. Efficient and reliable CNA/Registrar with 17 years’ experience in a hospital and doctor’s office setting. Assisted with technical nursing treatments, supported diagnostic procedures and charted resident records. Certified Nursing Assistant with 8 years’ experience in a hospice setting. Skilled Out-Patient Registration Associate with 17+ years in the medical field. Motivated with a highly effective communication style. Efficient worker who demonstrates hard work ethic and prioritization skills and leadership skills. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Out Patient Registration Associate
Penn State Health St Joseph
Reading, PA
05.2019 - 09.2021
- Calling physicians and different medical offices
- Calling Patients to verify demographics, insurances, etc
- Pre-Certification/Pre-Registration
- Greeted patients and collected necessary information for registration process.
- Performed data entry of patient demographics into electronic health record system.
- Verified insurance coverage and eligibility status with insurance providers.
- Answered incoming calls, responded to inquiries, and provided customer service support.
- Processed payments from patients and maintained accurate records of transactions.
- Assisted in preparing patient charts prior to appointment times.
- Scanned documents into the computer system for storage purposes.
- Provided assistance with completing forms related to patient registration processes.
- Maintained knowledge of hospital policies and procedures regarding registration processes.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information.
- Assisted in orienting new staff members on registration processes and procedures.
- Communicated effectively with medical staff regarding changes or updates to patient files.
- Utilized various software programs such as Microsoft Office Suite, EHR systems.
- Cross-trained other departments on registration processes as needed.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Screened patients before and during admissions processes.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
ROI Technician Medical Records
Ciox Health
Reading, PA
10.2016 - 05.2019
- Maintains medical records operations by following policies and procedures
- Reporting needed changes
- Ensures medical record availability by routing records to admissions, doctors, and authorized staff
- Maintaining chart location systems
- Processing Pt Requests for all Out-Patient Clinics under St Joseph Medical Group
- Reviewed medical records to ensure accuracy and completeness.
- Collected, filed, scanned, and retrieved confidential patient information.
- Identified discrepancies between paper and electronic records.
- Maintained accurate documentation of all activities related to medical records.
- Performed data entry into electronic health record systems.
- Processed requests for copies of patient medical files within designated timeframes.
- Ensured that all required forms were completed accurately and completely prior to storage or release.
- Adhered to HIPAA guidelines when handling protected health information.
- Provided training on the use of electronic health record systems to staff members.
- Maintained electronic medical records for all clients
- Pulled patient records and transferred information to appropriate parties.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Set up patient charts and documented information in various company software.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Scanned and validated medical records for upload.
- Organized patient charts, gathering medical histories, lab results and consents.
CNA/PCA
Reading Health Systems Rehabilitation Center
Wyomissing, PA
04.2011 - 09.2016
- CNA/PCA direct patient care work
- Helped patients in geriatric care
- Demonstrated ability to lead and motivate outstanding healthcare teams
- Ensured HIPAA compliance
- Cared for patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia
- Documented proper patient information
- Trained new staff
- Assisted patients with daily functions
- Monitored fluid intake and output levels
- Provided all daily living tasks to enhance quality of life for elderly patients
- Assisted residents with bathing, dressing, feeding, lifting and transferring
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease
- Maintained all confidential personnel files, license and CPR compliance records
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Patient Information Documentation
- Responded appropriately to the physical, emotional and developmental needs of patients
- Tested and recorded blood glucose levels
- Helped patients move in and out of beds, baths, wheelchairs and automobiles
- Scheduled and accompanied clients to medical appointments
- Maintained a clean, healthy and safe environment
- Obtained household supplies and ran daily errands
- Assisted with patient transfer and ambulation
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
- Facilitated communication between patients, family members, and healthcare professionals.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Documented activities and recorded information in EMR system.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
CNA
The Lutheran Home at Topton
Topton, PA
02.2010 - 04.2011
- CNA direct patient care work
- Helped patients in geriatric care and rehabilitation
- Helped patients with direct care
- Ensured HIPAA compliance
- Cared for patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD
- Monitored fluid intake and output levels
- Measured urine and delivered specimens to lab
- Provided all daily living tasks to enhance quality of life for elderly patients
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Tested and recorded blood glucose levels
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Helped patients move in and out of beds, baths, wheelchairs and automobiles
- Maintained a clean, healthy and safe environment
- Assisted with patient transfer and ambulation
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
- Facilitated communication between patients, family members, and healthcare professionals.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented activities and recorded information in EMR system.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
CNA
Manor Care
Sinking Spring, PA
09.2009 - 02.2010
- CNA direct patient care work
- Helped patients in geriatric care and rehabilitation
- Helped patients with direct care
- Ensured HIPAA compliance
- Cared for patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia
- Monitored fluid intake and output levels
- Provided all daily living tasks to enhance quality of life for elderly patients
- Assisted residents with bathing, dressing, feeding, lifting and transferring
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Tested and recorded blood glucose levels
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Helped patients move in and out of beds, baths, wheelchairs and automobiles
- Maintained a clean, healthy and safe environment
- Assisted with patient transfer and ambulation
Education
Associate in General Studies - General Studies
Reading Area Community College
Reading, PA12-2022
High School Diploma -
Schuylkill Valley High School
Leesport, PA06.2006
Skills
- CNA License
- CPR Certification
- Dementia and Alzheimer's knowledge
- Direct patient care
- Compassionate Caregiver
- Committed team player
- Maintains confidentiality
- Works well under pressure
- Medical terminology knowledge
- Multitasking Abilities
- Computer proficiency
- Filing systems expertise
- Paperwork processing
- Written and verbal communication
- General Clerical Skills
- Organizational skills
- Patient confidentiality
- Data entry proficiency
- Electronic Recordkeeping
- Eligibility Determination
- Data Entry
- Registration and Scheduling
- Administrative and Office Support
- Medical terminology proficiency
- Electronic Health Records Management
- Knowledgeable in most software systems
- Effective communication skills
- Documentation and paperwork
- Telephone Etiquette
- Confidentiality
- Leadership skills
Certification
CNA REGISTRATION, 10019358, Pennsylvania Department of Health, 09/09, 09/20
References
- Marisol Lebron, Patient Financial Services, Professional Reference, 434-604-0917
- Jai Perera, RN/BSN, Professional Reference, 484-793-5740
- Katherine Romich, Patient Access, Professional Reference, 484-516-9503
Timeline
Out Patient Registration Associate
Penn State Health St Joseph
05.2019 - 09.2021
ROI Technician Medical Records
Ciox Health
10.2016 - 05.2019
CNA/PCA
Reading Health Systems Rehabilitation Center
04.2011 - 09.2016
CNA
The Lutheran Home at Topton
02.2010 - 04.2011
CNA
Manor Care
09.2009 - 02.2010
Associate in General Studies - General Studies
Reading Area Community College
High School Diploma -
Schuylkill Valley High School