Alyssa Babin
Agawam,MA
Summary
Dedicated and efficient Patient Care Technician II with 11 years of experience in a hospital setting. Possessing extensive knowledge of medical regulations and policies, committed to providing informed patient care. Experienced in admitting and discharging patients, performing OA duties such as bedboard and Invision training, assisting with technical nursing treatments, and accurately charting patients' records. Skilled Certified Nursing Assistant with a strong understanding of development factors for both adult and pediatric patients. Provided valuable support to families by educating them on procedures, regimens, prevention, and care. Closely monitored patients' respiration activity, blood pressure, pulse, oxygen levels, and blood glucose levels to ensure optimal care delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Baystate Health
08.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
Pct 2,Baystate Children's Hospital
08.2014 - Current
- OA Duties ,Bed board and invison knowledge, Answering phone calls
- Monitored vital signs, such as blood pressure and pulse , o2 , heartrates Tested and recorded blood glucose levels.
- Provided pre- and post-operative care.
- Assisted with patient transfer and ambulation.
- Transported patients to other areas of the hospital in wheelchairs and gurneys.
- Pediatric care and adolecents orthostatic vitals.
CNA, Noble Hospital
10.2012 - 05.2013
- Monitored vital signs, such as blood pressure and pulse.
- Tested and recorded blood glucose levels.
- Changed sterile dressings.
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Provided pre- and post-operative care.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
02.2010 - 09.2012
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Maintained a clean, healthy and safe environment.
- Assisted with patient transfer and ambulation.
Education
No Degree -
Springfield Technical Community College
Springfield, MAHigh School Diploma -
Putnam
Springfield Ma06.2009
Skills
- OA Dutiesuties
- Pediatric Patient care knowledge
- Dementia and Alzheimer's knowledge
- Trustworthy companion
- Patient-focused care
- Patient Care
- CNA License
- Vital Signs
- Medical Terminology Knowledge
- Mobility Assistance
- Skin Pressure Problems
- Fluid Intake
- Daily Flow Sheets
- Prepared Patient Rooms
- Bedside Tables Equipment
- Daily Inputs
- Adaptable
- Wound care
- Committed team player
- Efficient and reliable team player
- Compassionate caregiver
- Point of care testing
- Monitoring patient progress
- Electronic health records
- Patient bathing
- CPR
- Suctioning
- Upbeat and Positive Personality
- Verbal and Written Communication
- Multitasking and Prioritization
- Customer service
- Appointment scheduling
- Scheduling appointments
- Medical terminology
- Medical insurance
- Data entry proficiency
- Document filing
- Phone etiquette
- Medical filing
- Appointment confirmation
- Patient admitting
- Insurance billing
Certification
CNA License
Medical Terminology Knowledge
CPR Certification
High School Diploma: 2009
Putnam High - Springfield, MA
Timeline
Patient Service Representative
Baystate Health
08.2023 - Current
Education
Pct 2,Baystate Children's Hospital
08.2014 - Current
CNA, Noble Hospital
10.2012 - 05.2013
02.2010 - 09.2012
No Degree -
Springfield Technical Community College
High School Diploma -
Putnam
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