Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Russo

Opelika,AL

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Saugahatchee Country Club. Proven ability to enhance guest experiences through attentive service and strong relationship-building. Expertise in bartending and team collaboration, consistently achieving high guest satisfaction scores while training new staff to uphold restaurant standards.

Overview

9
9
years of professional experience

Work History

Server/Bartender/Beverage Cart Attendant

Saugahatchee Country Club
06.2020 - Current
  • Implemented feedback mechanisms to continuously improve guest satisfaction scores.
  • Built long standing relationships with members.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Auburn University Club
04.2021 - 06.2024
  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted in menu navigation and food recommendations to enhance guest experiences.
  • Maintained cleanliness and organization of dining area to ensure guest comfort.
  • Collaborated with kitchen staff to coordinate timely food delivery for guests.
  • Greeted members and guests.

Consultant

Rodan + Fields
01.2019 - 01.2021
  • Directly sold skin care products to customers.
  • Recruited new consultants to the network.
  • Advertised to customers

Assistant

BUR Commercial Real Estate
05.2016 - 04.2020
  • Updated site plans.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Participated in site tours.
  • Greeted guests in with friendliness and professionalism.

Education

Temporary Salesperson License -

Colibri Real Estate
07.2025

High School Diploma -

Vestavia Hills High School
Vestavia, AL
05.2019

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Bartending
  • Professional appearance
  • Memory retention
  • Team collaboration
  • Sales expertise
  • Dining area maintenance
  • Wine service
  • Server training
  • Positive and professional

Timeline

Server

Auburn University Club
04.2021 - 06.2024

Server/Bartender/Beverage Cart Attendant

Saugahatchee Country Club
06.2020 - Current

Consultant

Rodan + Fields
01.2019 - 01.2021

Assistant

BUR Commercial Real Estate
05.2016 - 04.2020

Temporary Salesperson License -

Colibri Real Estate

High School Diploma -

Vestavia Hills High School

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