Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Morgan Sacchetti

Springfield,VA

Summary

Ten years of exceptional customer service experience, consistently praised for building strong relationships with management, peers, and customers/patients. Authorized to work in the U.S. for any employer.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Manager

Palm Beach Tan
Alexandria
09.2021 - 08.2024
  • Oversee daily operations of a top-tier tanning salon with five employees and revenue of approximately $500,000
  • Responsible for all facets of staff management including hiring, scheduling, discipline, setting revenue goals, training on standard operating procedures and providing coaching on achieving goals
  • Proven record of successfully managing conflict, building strong, positive relationships with superiors and subordinates.

Administrative Assistant

Pittsfield Lawn and Tractor
Pittsfield
10.2020 - 06.2021
  • Performed daily activities such as clerical data entry using Microsoft Office suite of programs, managing calls on a multi-line phone system and managing critical business documentation through copying, routing and filing
  • Worked along side the office manager, assisting with tasks such as accounts receivable and other accounting responsibilities not normally assigned to the administrative assistant
  • Routinely praised for highest-level customer service skills and ability to establish positive interactions with staff and customers in a high-paced large equipment store.

Teller

Adams Community Bank
Lanesborough
08.2019 - 07.2020
  • Assisted customers with all facets of everyday banking needs including deposits, withdrawals, transfers, account balances, online banking questions and issues, as well as replacement and new card requests, and other routine banking procedures
  • Noted ability to establish and maintain positive relationships with management, staff and customers.

Teacher

KidZone
Pittsfield
04.2018 - 08.2019
  • Planned daily activities to enhance and develop learning through play for pre-school aged children
  • Praised for ability to establish and follow daily routines to work on cognitive skills and social/emotional development
  • Noted by management and parents for providing exceptional care and developmental support for all children and complemented for caring for the children as if they were my own.

Patient Service Representative

Aspen Dental
Pittsfield
05.2017 - 04.2018
  • As 'The Face of Aspen Dental', greeted all patients and was responsible for ensuring all patient charts were created, updated, and complete using medical charting software
  • Was also responsible for conducting daily chart audits, retrieving and organizing charts for the next day's patients
  • Also responsible for ensuring proper scheduling, patient treatment planning and service coding for insurance and billing purposes.

Education

High school diploma - Business Technology

McCann School of Business & Technology
MA, MA
06.2011

Skills

  • Customer service
  • Microsoft Office
  • Typing
  • Cashier/ currency handling
  • Supply Ordering
  • Retail Inventory Management
  • Employee Training
  • Customer Service Management
  • Operations Management
  • Team Development
  • Store Merchandising
  • Budget Administration
  • Shift Scheduling
  • POS Systems
  • Payroll Management
  • Operational budgeting
  • Recruitment and hiring
  • Employee Scheduling

Certification

  • Cosmetology, 06/2012, 06/2014
  • Business Management, 05/2011, Present
  • Teaching Certification, 10/23/22

Timeline

Store Manager

Palm Beach Tan
09.2021 - 08.2024

Administrative Assistant

Pittsfield Lawn and Tractor
10.2020 - 06.2021

Teller

Adams Community Bank
08.2019 - 07.2020

Teacher

KidZone
04.2018 - 08.2019

Patient Service Representative

Aspen Dental
05.2017 - 04.2018

High school diploma - Business Technology

McCann School of Business & Technology

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Morgan Sacchetti