Morgan Shapiro
Fort Lauderdale,FL
Summary
Proven hospitality leader with 5+ years of experience in client-facing roles, driving revenue through strong customer relationships and high-quality service in fast-paced environments. Demonstrated ability to engage guests, identify needs, and support sales opportunities that increase retention and overall spend.
Overview
8
8
years of professional experience
Work History
Sales and Personal Trainer
Equinox
Aventura, FL
08.2025 - Current
- Cultivated customer and lead relations to enhance client engagement and retention
- Maintained accurate records of book availability to support customer inquiries and facilitate sales
Team Lead (Seasonal)
Solutions Event Services
Island Park, NY
12.2017 - Current
- Led operations and coordinated event logistics in high-volume environments, optimizing team performance and enhancing customer experience to support revenue growth
- Trained staff on customer engagement and upselling techniques while leveraging real-time data to improve traffic flow, increase satisfaction, and drive repeat business
Hospitality Operations Director
Stix Restaurant
Naples, FL
05.2022 - 10.2023
- Streamlined daily operations, resulting in improved service delivery and customer satisfaction.
- Developed pre-sales marketing and launch strategies to drive customer engagement and revenue growth.
Operations Intern
Hyatt Vacation Club
Coconut Point, FL
01.2022 - 07.2022
- Participated in sales presentations and conferences for current and prospective vacation club members
- Built relationships with guests to increase conversion rates and long-term retention
Assistant Restaurant Manager
Dox Beach Bar and Restaurant
Island Park, NY
12.2019 - 08.2021
- Managed daily operations of high-volume beach bar and restaurant
- Trained and supervised front- and back-of-house staff to uphold service quality standards
Education
Master of Business Administration -
Florida Gulf Coast University
07-2026
Skills
- PMS, CRM, POS
- Microsoft Office
- Title IX certified
- Data analysis
- Dean's list recognition
Timeline
Sales and Personal Trainer
Equinox
08.2025 - Current
Hospitality Operations Director
Stix Restaurant
05.2022 - 10.2023
Operations Intern
Hyatt Vacation Club
01.2022 - 07.2022
Assistant Restaurant Manager
Dox Beach Bar and Restaurant
12.2019 - 08.2021
Team Lead (Seasonal)
Solutions Event Services
12.2017 - Current
Master of Business Administration -
Florida Gulf Coast University