MORGAN STRATMAN
Bel Air,MD
Summary
Hardworking Administrative Assistant/Business Manager who learns quickly. Proven track record of delivering exceptional business support. Reliable team member accustomed to taking on challenging tasks. Friendly, passionate & dedicated to helping businesses succeed. Detail oriented, strong multitasker.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER/INVENTORY MANAGER/FRONT DESK MANAGER/SOCIAL MEDIA MANAGER
Mallia Salon & Spa
08.2022 - Current
- Helped manage a team of 20 employees
- Solely in charge of Company’s Social Media
- Scheduled Education for Staff & helped develop sales plans
- Responsible for creating issuing Bridal Contracts
- Ordered & maintained all inventory
- Developed relationship with Industry Representatives
- Responsible for onboarding new employees & training them
- Maintained schedule for 20 employees
- Event Planning.
EXECUTIVE ASSISTANT
Bailey & Perrine Enterprises LLC
06.2020 - 08.2022
- Managed & Maintained Multiple Calendars
- Acted as a liaison for Owners in sales meetings
- Helped create administrative systems that increased productivity
- Handled all initial company correspondence
- Maintained Client database
- Prepared Invoices & expense Reports
- Made travel arrangements
- Ordered supplies.
FRONT DESK MANAGER
Spa, Avenue
09.2018 - 06.2020
- Supervised a very high volume desk front desk effectively including cash management, accepting and recording vouchers, and processing credit cards
- Resolved guest complaints to maintain high satisfaction levels and regularly reviewed service scores to identify areas needing improvement or changes
- Coached employees as needed
- Remained calm and alert during emergencies & periods of very high customer traffic
- Resolved credit card processing issues
- Counted cash and other methods of payment at end of shift to verify and balance safe
- Managed daily functions such as check-in, check-out, and guest services, impressing guests with quality and timeliness of services rendered.
Education
BLUEPRINT FOR FACEBOOK & INSTAGRAM -
Meta
2023
PACE CERTIFICATE (PROFESSIONAL ADMINISTRATIVE CERTIFICATION OF EXCELLENCE) -
Asaporg.com
2020
HIGH SCHOOL DIPLOMA -
COSMETOLOGY -Carver Center for Arts and Technology
Towson, MDSkills
- Canva
- Meta Business Suite
- Microsoft Word
- Asana
- Trello
- Multitasking
- Time Management
- Social Media and Promotions
- Goal Planning
Certification
PACE CERTIFICATE (PROFESSIONAL ADMINISTRATIVE CERTIFICATION OF EXCELLENCE),
Timeline
ASSISTANT MANAGER/INVENTORY MANAGER/FRONT DESK MANAGER/SOCIAL MEDIA MANAGER
Mallia Salon & Spa
08.2022 - Current
EXECUTIVE ASSISTANT
Bailey & Perrine Enterprises LLC
06.2020 - 08.2022
FRONT DESK MANAGER
Spa, Avenue
09.2018 - 06.2020
BLUEPRINT FOR FACEBOOK & INSTAGRAM -
Meta
PACE CERTIFICATE (PROFESSIONAL ADMINISTRATIVE CERTIFICATION OF EXCELLENCE) -
Asaporg.com
HIGH SCHOOL DIPLOMA -
COSMETOLOGY -Carver Center for Arts and Technology
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