Morgan Swartzlander
Belleville,NJ
Summary
Trend Beauty Counter Manager at Macy's, adept in customer engagement and product knowledge, significantly boosted sales through innovative event planning and exceptional service. Excelled in team leadership and customer consultations, achieving notable sales goals and fostering client loyalty. Demonstrated reliability and excellent communication, ensuring standout brand visibility and repeat business. Also excelled in team leader and management, along interviewing and training, and how to succeed in business with daily goals. I’ve grown more and more cosmetics knowledge, and want to succeed and grow.
Overview
7
7
years of professional experience
Work History
Chanel Beauty Advisor
Bloomimgdale’s
04.2025 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Trend Beauty Counter Manager
Macy’s
01.2024 - Current
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Organized sale events and created eye-catching product displays to attract customers to Trend Beauty counter.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
Elizabeth Arden Counter Manager
Boscov’s
11.2018 - 01.2024
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
- Collaborated with team members to improve overall store performance and achieve targets.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
General Studies
Shikellamy High School
Sunbury, PA06.2021
Skills
- Customer Assistance
- Customer Engagement
- Product Knowledge
- Goal Setting
- Team Development
- Stock replenishment
- Customer consultations
- Event Planning
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Leadership
- Self Motivation
- Hiring and Training
Timeline
Chanel Beauty Advisor
Bloomimgdale’s
04.2025 - Current
Trend Beauty Counter Manager
Macy’s
01.2024 - Current
Elizabeth Arden Counter Manager
Boscov’s
11.2018 - 01.2024
General Studies
Shikellamy High School