Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Troutman

Ashville,NY

Summary

Driven Auburn University senior studying Political Science with a background in customer service and leadership. Brings strong interpersonal communication, relationship-building, critical thinking, and problem-solving skills, along with a proven ability to remain dependable and effective in fast-paced environments. Experienced in working directly with customers, leading teams, and managing competing responsibilities. Seeking to leverage these skills in a sales role focused on building client relationships, achieving goals, and contributing to team success.

Overview

2
2
years of professional experience

Work History

Waitress

Ellicottville Brewing Company
Bemus Point, NY
04.2025 - Current
  • Upsell new additions to the menu and consistently achieve $1000+ in sales
  • Resolved customer complaints and personalized menu recommendations to enhance guest satisfaction
  • Built a regular clientele base, increasing repeat visits and customer loyalty
  • Trained and supervised new hires, fostering a collaborative team environment
  • Navigated challenges quickly in a fast-paced environment.
  • Demonstrated proficiency in operating point of sale systems.
  • Product innovation for sales

Lead Role

Jamestown YMCA
Jamestown, NY
10.2024 - 04.2025
  • Led group projects, ensuring collaboration and successful completion
  • Taught various education levels to effectively achieve project tasks
  • Identified loopholes in project plans to improve presentation
  • Managed large groups of children, facilitating engagement and learning

Education

Bachelor of Arts - Political Science

Auburn University
Auburn AL
08-2027

Associate - Social Science

Jamestown Community College
Jamestown, NY
01-2024

Skills

  • Creative conflict resolution
  • Communication
  • Leadership
  • Critical thinking
  • Adaptability
  • Organization

Timeline

Waitress

Ellicottville Brewing Company
04.2025 - Current

Lead Role

Jamestown YMCA
10.2024 - 04.2025

Bachelor of Arts - Political Science

Auburn University

Associate - Social Science

Jamestown Community College
Morgan Troutman